Jobs at Capitec Bank

Purpose Statement

• Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure). 

• Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions. 

• Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.  

• Presenting and conducting self in accordance with brand expectations.

Experience

Minimum:

• No previous experience required

Ideal:

• More than 1 year’s client service experience within a retail/ financial/ banking environment

• Demonstrated track record of engaging in a sales and client facing environment 

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Commerce or Management

Knowledge

Minimum:

• Knowledge and understanding of:

  • Basic calculations

  • Retail/consumer service environment

Ideal:

• Knowledge and understanding of:

  • Capitec Bank Products

  • Internal business processes and procedures

  • Organisational Policies, including (but not limited to) the Credit Policy

Skills

• Communications Skills

• Interpersonal & Relationship management Skills

Competencies

• Adhering to Principles and Values

• Adhering to Principles and Values_Acting with Integrity

• Adhering to Principles and Values_Demonstrating Beliefs and Principles

• Adhering to Principles and Values_Showing Community and Social Responsibility

• Delivering Results and Meeting Customer Expectations

• Delivering Results and Meeting Customer Expectations_Championing Customer Needs

• Delivering Results and Meeting Customer Expectations_Delivering High Quality Work

• Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations

• Delivering Results and Meeting Customer Expectations_Serving Customers

• Entrepreneurial and Commercial Thinking

• Entrepreneurial and Commercial Thinking_Controlling Costs

• Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking

• Entrepreneurial and Commercial Thinking_Leveraging Opportunities

• Entrepreneurial and Commercial Thinking_Navigating Organisations

• Following Instructions and Procedures

• Following Instructions and Procedures_Accepting Direction

• Following Instructions and Procedures_Following Policies and Procedures

• Following Instructions and Procedures_Managing Meetings

• Following Instructions and Procedures_Managing Risk

• Following Instructions and Procedures_Managing Time

• Following Instructions and Procedures_Working Safely

• Persuading and Influencing

• Persuading and Influencing_Making a Strong Impression

• Persuading and Influencing_Making Convincing Arguments

• Persuading and Influencing_Negotiating Agreements

• Presenting and Communicating Information

• Presenting and Communicating Information_Communicating Effectively

• Presenting and Communicating information_Presenting and Public Speaking

• Relating and Networking

• Relating and Networking_Creating and Maintaining Networks

• Relating and Networking_Establishing Relationships

• Relating and Networking_Interacting with People at Different Levels

• Relating and Networking_Managing Political Situations

Conditions of Employment

• Must have access to transport (personal/public)

• Clear criminal and credit record

• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

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Purpose Statement

Product development and implementation of software solutions to support the current and future business model.

Experience

• 5 years’ proven experience in software development

• Experience in the following development languages:

  • .Net core

  • .Net (C#)

  • Javacript

  • CSS

  • React JS

  • Implementation of MVVM or MVC design patterns

  • WPF (Windows Presentation Foundation)

  • WCF (Windows Communication Foundation)

  • An understanding of SOA

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

• A relevant tertiary qualification in Information Technology

Qualifications (Ideal or Preferred)

• A relevant tertiary qualification in Information Technology

Knowledge

Min:

• Must have detailed knowledge of:

  • IT systems development processes (SDLC)

  • Application development

  • Testing practices

Ideal:

• Knowledge of:

  • UML

  • Systems analysis and design

  • Banking systems environment

Skills

• Communications Skills

• Interpersonal & Relationship management Skills

• Analytical Skills

Competencies

• Adhering to Principles and Values

• Analysing

• Applying Expertise and Technology

• Coping with Pressures and Setbacks

• Delivering Results and Meeting Customer Expectations

Conditions of Employment

• Clear criminal and credit record

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Purpose Statement

• To plan and execute the talent acquisition process in accordance with the approved staffing requirements, job profiles, talent reviews, and applicable standards within a dedicated client segment

• To consult and advise on specialised talent resourcing processes and procedures, and/or related HR processes.

Experience

Minimum:

• At least 2 - 3 years’ end-to-end recruitment experience at various levels, preferably volume recruitment

• Proven experience in:

  • Telephonic interviewing techniques

  • Response handling and feedback

  • Recruitment and selection processes and techniques

  • The application and interpretation of assessments (ability tests, personality questionnaires)

  • Competency based interviewing techniques and skills

  • Sourcing techniques and methods

Ideal:

• Proven experience in management competency frameworks, assessment and feedback (assessment / feedback / development conversations)

• Previous experience in HR consulting, including job descriptions

• IR Consulting

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

• A relevant degree in Psychology or Industrial/Organisational Psychology

Qualifications (Ideal or Preferred)

• A relevant post graduate degree in Psychology or Industrial/Organisational Psychology

• Qualified Psychometrist/Psychologist registered with the Health Professionals Council of South Africa (HPCSA)

Knowledge

Minimum:

• Knowledge of:

  • General HR processes and procedures

  • Relevant legislation (i.e. LRA, Employment Equity Act)

  • Effective and efficient telephonic interviewing/screening

  • Use of psychometric assessments (ability tests)

  • Use of psychological personality instruments

  • Competency based recruitment and interviewing knowledge

  • Sourcing approaches and methods

Ideal:

• Understanding of labour market and IR

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

• Communications Skills

• Interpersonal & Relationship management Skills

• Attention to Detail

• Planning, organising and coordination skills

• Consultation skills

• Influencing Skills

• Facilitation Skills

• Presentation Skills

Additional Information

• A valid driver's license and own vehicle is preferred

• Ability and willingness to work in an open plan environment

• Clear criminal and credit record

• Contactable via own mobile phone

• Willingness to travel extensively and regularly

• Willingness to work or be available overtime and / or weekends frequently

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Purpose Statement

To welcome clients and coordinate the branch flow through efficient queue functioning, providing excellent client service by assisting clients at the ATM and to complete transactions on any remote or self service channels.

Experience

Minimum:

• No experience required but individual needs to hold a Grade 12 National Certificate

Ideal:

• At least 1 year’s client service experience within a retail/ financial/ banking environment

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

Knowledge

• Basic calculations 

• Knowledge of Capitec Bank products and business processes (internal)

Skills

• Communications Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

• Interpersonal & Relationship management Skills

• Problem solving skills

• Attention to Detail

Competencies

• Adhering to Principles and Values

• Relating and Networking

• Persuading and Influencing

• Presenting and Communicating Information

• Delivering Results and Meeting Customer Expectations

• Following Instructions and Procedures

Conditions of Employment

• Clear criminal and credit record

• Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

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Purpose Statement

• Provide support to the financial, credit and regulatory reporting functions through credit pricing and capital requirement calculations.

Experience

Ideal:

• 1 year’s experience in analytical role in dynamic, mathematically complex environment

• Regular exposure to members of the Executive Committee

Qualifications (Minimum)

• National Certificate in Grade 12 National Certificate

• A relevant degree in Statistics

Qualifications (Ideal or Preferred)

• A relevant post graduate degree in Mathematics or Statistics

Knowledge

Min:
Knowledge and understanding of:

• Credit pricing

• Provisioning for bad and doubtful debts as per IAS39 and IFRS9

• Capital reuirement as per Basel III

• Weighted average cost of capital

• Forecasting and budgeting

• Advanced statistical analysis

• Advanced financial mathematics

Ideal:
Knowledge and understanding of:

• Capitec Bank strategic objectives

• Capitec Bank operating environment

• Big data and data mining techniques

Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

• SQL Skills

• SAS Skills

• Attention to Detail

• Communications Skills

• Project Management Skills (Methodolgy Specific)

• Leadership Skills

• Negotiation skills

• Influencing Skills

• Interpersonal & Relationship management Skills

• Facilitation Skills

• Presentation Skills

• Planning, organising and coordination skills

• Problem solving skills

• Analytical Skills

• Reporting Skills

Competencies

• Delivering Results and Meeting Customer Expectations

• Analysing

• Presenting and Communicating Information

• Coping with Pressures and Setbacks

• Writing and Reporting

Conditions of Employment

• Clear criminal and credit record

• Willing to work regular shifts or weekends or rotational standbys

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Purpose Statement

• To provide support to the Centralised Collections team

• To take ownership and accountability for the effective, strategic and tactical management of all campaign management activity for Centralised Collections.

• To implement and maintain dialler strategies and real time monitoring of all outbound dialling campaigns; monitor Agent performance and productivity to maximise campaign results and provide information and support to Team Leaders.    

• To constantly and keenly pursue initiatives, processes and solutions to enhance and optimize Centralised Collections contact centre environment, and by in playing a role in encouraging and building a culture and environment of continuous improvement, driven for operational efficiency.   

Experience

Min:

• 3 years Contact centre environment

• 3 years Dialler campaign management experience (Avaya / Proactive Outreach Manager)

• Experience in designing, planning and executing campaigns (In- and Outbound)

Ideal:

• Experience with utilizing Microsoft Excel and Access or Other data base systems (SQL, Oracle etc)

• Contact Centre experience

• 4-5 years dialler campaign management

• Analytical responsbilities or experience with predictive dialler

• Digital campaign experience

• Ideal experience running digital In- and Outbound campaigns

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Bachelor's Degree in Information Technology

Knowledge

Min:

• Dialler software, including technical knowledge

• Predictive dialling systems and associated telephony

Ideal:

• Regulations relating to predictive diallers

• Contact Centre software tools ie. avaya , CMS

• Technical knowledge of telecom hardware (PBX, ISDN)

Skills

• Communications Skills

• Interpersonal & Relationship management Skills

• Analytical Skills

• Problem solving skills

• Numerical Reasoning skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

Competencies

• Delivering Results and Meeting Customer Expectations

• Working with People

• Adhering to Principles and Values

• Analysing

• Coping with Pressures and Setbacks

• Creating and Innovating

• Achieving Personal Work Goals and Objectives

• Persuading and Influencing

Conditions of Employment

• Clear criminal and credit record

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Purpose Statement

• To partner with business in and provide commercial guidance, ensuring a strong understanding of the link between operational drivers, business strategy and financial performance in order to enable accurate and effective financial management and decision making.  

• Act as liaison between Executives, Heads of Departments and Financial Management in respect of finance for a specific portfolio/s.

Experience

Minimum:

• 3-5 years in a financial management environment (accounting, financial analysis, reporting, budgeting and forecasting, financial modelling)

• Stakeholder management and business partnering

• External Supplier/Vendor/3rd party related processes

Ideal: 

• Banking and Financial Services Credit Products

• Financial management in a financial services or banking environment

• Capitec environment and products

Qualifications (Minimum)

• A relevant post-graduate qualification in Accounting - Financial Accounting or Finance

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Qualified Chartered Accountant (CA)

Knowledge

Min:

• Management of accounts

• Computerised accounting systems and principles 

• Financial budgeting and forecasting

• Financial modelling

• Financial analysis and interpretation

• Accounting principles

• Auditing methods and principles

• Microsoft Office suite of tools

• General business acumen

• Stakeholder relationship building principles and practices 

• Leadership principles

• Business communication and presenting of information

Ideal:

• Financial and operational reporting principles

• Banking and financial services client offering, products and channels.

Skills

• Analytical Skills

• Business writing skills

• Numerical Reasoning skills

• Interpersonal & Relationship management Skills

• Computer Literacy (MS Word, MS Excel, MS Outlook)

Competencies

• Delivering Results and Meeting Customer Expectations

• Creating and Innovating

• Deciding and Initiating Action

• Analysing

• Presenting and Communicating Information

• Planning and Organising

• Entrepreneurial and Commercial Thinking

• Relating and Networking

Conditions of Employment

• Clear criminal and credit record

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Purpose Statement

• To manage a team of specialists within the Bancs Core Banking design and development environments to ensure successful delivery of all project and non-project related tasks, ensuring the business objectives of Systems Development are aligned with the IT and business strategy.

• To ensure maintenance requests related to the Core Banking environment are prioritised and actioned accordingly.

• To ensure continuity in the event of an incident or outage relating to the Core Banking environment.

• To facilitate and coordinate alignment with architectural best practice.

Experience

Min:

• Relevant experience in leading teams responsible for Core Banking suites

• Experience in managing a large team of specialists within a similar environment

• Internal and external stakeholder management

Ideal:

• Capitec Bank products, systems and operating environment

• Valued requirements include the understanding of:

• COBOL

• ORACLE

• Design Patterns

• Architecture Design Process

• Core Banking Applications

• Implementation of information technology systems and applications

• Agile, Scrum and Kanban methodologies

• Ability to relay technical information to non-technical stakeholders

• Cloud implementations

• Integration Technologies

• Having lead teams apart from Core Banking

Qualifications (Minimum)

• A relevant tertiary qualification in Information Technology - Computer Science or Information Systems

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant post graduate degree in Information Technology

• Certification in Management

Knowledge

Min:
Detailed knowledge and understanding of:

• Financial systems and procedures

• Information Technology and Development Practices

• Systems and procedures within the operations environment

• Core/Retail Banking Software and Suites

Ideal:
Understanding of:

• Capitec Bank Systems Environment

• Capitec Bank Business Model

• Best practices for Quality Assurance (QA)

• Core Banking Applications

• Integration Technologies into Core Banking Applications

• South African Banking and Financial Services Environment

• Understanding of the South African Payments System

Skills

• Communications Skills

• Interpersonal & Relationship management Skills

• Negotiation skills

• Influencing Skills

• Facilitation Skills

• Analytical Skills

• Problem solving skills

• Commercial Thinking Skills

• Planning, organising and coordination skills

• Attention to Detail

• Leadership Skills

• Reporting Skills

Competencies

• Achieving Personal Work Goals and Objectives

• Delivering Results and Meeting Customer Expectations

• Working with People

Conditions of Employment

• Clear criminal and credit record

• A valid driver's license and own vehicle is required

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Purpose Statement

• Liaise with business to formulate business specifications and functional descriptions to meet business requirements

• Liaise with development team to hand-over functional descriptions

• Compile test plans and ensure delivery is according to business requirements

• Continuous business and industry research to guide the critical evaluation of new and existing software / application solutions

Experience

Min:

• At least 3 – 5 years’ relevant business experience within the remote banking related channels

• Basic project management experience

Ideal:

• At least 1 – 3 years’ experience as Product Analyst / Junior Business Analyst within the remote banking related channels

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• A relevant qualification in Information Technology

• A relevant tertiary qualification in Business Analysis

Knowledge

Min:
Must have detailed knowledge of:

• IT systems development processes

• Application development

• Business analysis and design

• Standards and governance

• Testing practices

• A relevant process modelling language (i.e. UML)

• Business process modelling (BPM)

Ideal:
Knowledge of:

• Agile development life cycle

• Banking systems environment

• Banking business model

• Best practices for Quality Assurance (QA)

Skills

• Communications Skills

• Interpersonal & Relationship management Skills

• Negotiation skills

• Influencing Skills

• Facilitation Skills

• Presentation Skills

• Analytical Skills

• Problem solving skills

• Commercial Thinking Skills

• Attention to Detail

• Planning, organising and coordination skills

• Project Management Skills (Methodolgy Specific)

Competencies

• Achieving Personal Work Goals and Objectives

• Delivering Results and Meeting Customer Expectations

• Working with People

Conditions of Employment

• Clear criminal and credit record

• A valid driver's license and own vehicle is required

• Contactable via own mobile phone