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  • Posted: Sep 1, 2021
    Deadline: Not specified
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  • Capitec Bank is a South African commercial bank. As of February 2017 the bank was the third largest in South Africa with 120,000 customer opening new accounts per month. To simplify banking, we’ve developed an all-inclusive banking solution. Global One is the one solution that enables you to transact, save and access credit in realtime. We also believe...
    Read more about this company

     

    Service Consultant

    Purpose Statement

    • Responsible for providing excellent client service by fulfilling and exceeding the client’s expressed need (Save, Transact, Credit and Insure). 

    • Accurately and timeously, gather and capture client information for loan approvals and conduct deposit/enquiry transactions. 

    • Responsible for maintaining skill, knowledge and competency in order to sell Global One in the interest of the client.  

    • Presenting and conducting self in accordance with brand expectations.

    Experience

    Minimum:

    • No previous experience required

    Ideal:

    • More than 1 year’s client service experience within a retail/ financial/ banking environment

    • Demonstrated track record of engaging in a sales and client facing environment 

    Qualifications (Minimum)

    • Grade 12 National Certificate / Vocational

    Qualifications (Ideal or Preferred)

    • A relevant tertiary qualification in Commerce or Management

    Knowledge

    Minimum:

    • Knowledge and understanding of:

      • Basic calculations

      • Retail/consumer service environment

    Ideal:

    • Knowledge and understanding of:

      • Capitec Bank Products

      • Internal business processes and procedures

      • Organisational Policies, including (but not limited to) the Credit Policy

    Skills

    • Communications Skills

    • Interpersonal & Relationship management Skills

    Competencies

    • Adhering to Principles and Values

    • Adhering to Principles and Values_Acting with Integrity

    • Adhering to Principles and Values_Demonstrating Beliefs and Principles

    • Adhering to Principles and Values_Showing Community and Social Responsibility

    • Delivering Results and Meeting Customer Expectations

    • Delivering Results and Meeting Customer Expectations_Championing Customer Needs

    • Delivering Results and Meeting Customer Expectations_Delivering High Quality Work

    • Delivering Results and Meeting Customer Expectations_Meeting Basic Work Expectations

    • Delivering Results and Meeting Customer Expectations_Serving Customers

    • Entrepreneurial and Commercial Thinking

    • Entrepreneurial and Commercial Thinking_Controlling Costs

    • Entrepreneurial and Commercial Thinking_Entrepreneurial Thinking

    • Entrepreneurial and Commercial Thinking_Leveraging Opportunities

    • Entrepreneurial and Commercial Thinking_Navigating Organisations

    • Following Instructions and Procedures

    • Following Instructions and Procedures_Accepting Direction

    • Following Instructions and Procedures_Following Policies and Procedures

    • Following Instructions and Procedures_Managing Meetings

    • Following Instructions and Procedures_Managing Risk

    • Following Instructions and Procedures_Managing Time

    • Following Instructions and Procedures_Working Safely

    • Persuading and Influencing

    • Persuading and Influencing_Making a Strong Impression

    • Persuading and Influencing_Making Convincing Arguments

    • Persuading and Influencing_Negotiating Agreements

    • Presenting and Communicating Information

    • Presenting and Communicating Information_Communicating Effectively

    • Presenting and Communicating information_Presenting and Public Speaking

    • Relating and Networking

    • Relating and Networking_Creating and Maintaining Networks

    • Relating and Networking_Establishing Relationships

    • Relating and Networking_Interacting with People at Different Levels

    • Relating and Networking_Managing Political Situations

    Conditions of Employment

    • Must have access to transport (personal/public)

    • Clear criminal and credit record

    • Must have fingerprints which are detectable/recognisable on Capitec Bank's internal electronic banking system

    Capitec is committed to diversity and, where feasible, all appointments will support the achievement of our employment equity goals.

     

    Method of Application

    Interested and qualified? Go to Capitec Bank on careers.capitecbank.co.za to apply

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

  • Send your application

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