Candidate Experience Specialist (Remote) at Cherry Assistant

• We are looking for someone who has a passion for providing exceptional service and guidance. Are you skilled at managing high volumes of customer interactions with a positive and professional attitude? We are hiring a Candidate Experience Specialist to support a major U.S.-based client in the recruitment industry.
• This is a full-time, remote role where you will be the first friendly and professional voice that job applicants hear. You'll use your top-tier communication skills to ensure every applicant has a clear, positive, and seamless experience as they move toward their interview.

Your Role in Delivering an Excellent Candidate Experience:

• Serve as the first point of contact, making 200-300 outbound calls daily to job applicants using our streamlined autodialer system.
• Provide clear and helpful information, confirming interview dates, times, and locations to ensure candidates feel supported.
• Proactively and enthusiastically encourage applicants to attend their interviews, answering any initial questions they may have.
• Accurately document every interaction, updating applicant statuses and call outcomes in our client's tracking system.
• Consistently meet daily and weekly goals for confirmed appointments, directly contributing to the team's success.
• Maintain a positive, friendly, and professional demeanor on every call, representing our client with excellence.

What Makes You a Great Fit:

• Required: 2+ years of experience in a high-volume customer service, call center, or client support role.
• Required: 1+ years of experience thriving in a remote work environment.
• Required: Must be a resident of and currently located in South Africa.
• An upbeat, engaging personality with outstanding phone etiquette.
• The ability to stay motivated, cheerful, and focused while performing repetitive tasks.
• Exceptional verbal communication skills and a talent for building rapport quickly.
• Fluent English with business-level proficiency.

Required Skills & Tools:

• Modern and reliable computer (desktop or laptop) capable of handling web-based calling applications.
• Stable, high-speed primary internet connection with a reliable backup solution (e.g., mobile hotspot, secondary ISP).
• High-quality headset with a noise-canceling microphone.
• Quiet, private, and distraction-free workspace.

Schedule & Pay:

• Full-time position; 8am to 5pm (EST CST PST) US Time Zone.
• This is a fully remote job for the U.S.-based company.
• Pay ranges from R12,000 to R15,000 per month
• Annual raises and Attendance Bonus offered.
• Commission bonus based on KPI’s available after training / onboarding completion