Case Management Quality Assurance Committee Independent Member at Office of the Pension Funds Adjudicator

Case Management matters:

Strategic Case Management Oversight and Advisory

• Oversee and advise the PFA on the design, effectiveness and efficiency of the OPFA’s case management systems to ensure consistent quality output, alignment with international best practice, and the realisation of the OPFA’s legislative mandate.
• Provide strategic input and advice to the PFA on case management best practice developments, trends emerging from complaints data, systemic industry issues, and related matters.

Governance, Policy and Regulatory Compliance

• Oversee the development and review of case management policies, processes and standard operating procedures to sustain legitimacy, legality, lawfulness, consistency, and overall quality of output.
• Oversee and advise the PFA on case management products’ compliance with applicable legislation, including the Pension Funds Act, Ombud Council Rules, and other relevant regulatory frameworks.

Operational Performance Oversight

• Oversee the performance of the OPFA’s case management processes, including case finalisation rates, average resolution times, and related performance indicators, in line with the OPFA’s strategic plan.

Legal Oversight and Jurisprudential Integrity

• Oversee the OPFA’s litigious matters, monitor emerging court judgments, Financial Services Tribunal rulings, and other relevant case law, and identify emerging trends to provide technical input that supports the OPFA’s jurisprudential integrity.
• Provide technical input on complex investigations where required.

Human Capital, Skills and Capacity Development

• In collaboration with the HCRC, provide input on resource requirements, appropriate skills profiles, and training programmes for the case management function of the OPFA to ensure consistent quality output.

Customer Satisfaction

• In collaboration with the HCRC, provide input on resource requirements, appropriate skills profiles, and training programmes for the case management function of the OPFA to ensure consistent quality output.

Role overview of Members (key responsibilities):

• Prepare adequately for meetings.
• Attend scheduled and special committee meetings.
• Participate actively, objectively and courageously in committee meetings and activities.
• Challenge and interrogate management assumptions and proposals.
• Adhere to the Committee Code of Conduct and other applicable policies of the OPFA.

Requirements

• A relevant bachelor’s degree in law.
• A postgraduate degree in law would be advantageous.
• Demonstrable adjudication experience (including as a former judge of a court of law, Ombud, Arbitrator, or other dispute resolution experience).
• Membership in a relevant professional body is preferred. (e.g., Legal Practice Council, Institute of Directors in South Africa, etc.).
• Knowledge and understanding of the Public Finance Management Act (PFMA), Treasury Regulations the Companies Act, King V principles on corporate governance, and other relevant legislation and regulatory frameworks.
• Knowledge of, and experience with, the Pension Funds Act, 24 of 1956, will be an added advantage.
• At least 10 years’ experience in case management, judgment writing and/or legal practice.
• Applicants must not be disqualified in terms of section 69 of the Companies Act, 71 of 2008.