Case Manager - Revenue Assurance - Midrand at Nexio

ROLE PURPOSE

• A vacancy exist for a Case Manager – Revenue Assurance in the FTTH REVENUE ASSURANCE BILLING COE department at our Vodacom Cape Town Client.  The incumbent will form part of the team that is responsible for the day-to-day revenue assurance operational activities relating to assessing revenue processes and procedures related risks and the control environment relating to critical business processes in order to identify and prevent revenue leakage and minimize loss.

ROLE REQUIREMENTS

• Assess, align, process and follow-through on all Specified Customer Revenue Assurance Activities 
• Case Manager Roles and Responsibilities in respect of Revenue Assurance.
• Ownership of requirements gathering and analysis
• Direct impact on business performance
• Effectively manage identified revenue leakage areas, assist business in closing these areas, recovering revenue loss and eliminate future leakage by implementing best practice controls.
• Consistent management of various control points, to ensure that they are effectively implemented, executed and operational within the different business structures.
• Identify and define process requirements necessary to control and resolve revenue leakage/opportunities.
• Monitor & Act on alarms generated in RA & escalated by RA Practitioners
• Perform control of all revenue streams to guarantee timely, complete and correct charging of the services provided (reconciliations related to various billing platforms, switch data, and customer databases).
• Perform data analysis of Revenue Assurance controls, quantify and communicate the impact/risk of issues.
• Validate accuracy and completeness of data from all source systems, control execution as per the agreed schedule and identify exceptions, issues and incidents
• Perform root cause analysis of identified issues to find out the exact cause of mismatch and drive resolution cross-functionally within the business.
• Ensure cross-departmental co-ordination of RA activities and prompt escalation of incidents.
• Analyse and follow up on RA incidents until resolution as well as definition of measures to prevent occurrence of such error scenarios in the future.
• Monitor all revenue streams and identify weak process areas that may lead to leakage and propose revenue maximization strategies.
• Prepare presentation material denoting trending, key indicators and performance that have impact on revenue leakages.

Additional Information:

• Individuals at this level have fully developed knowledge of the business, marketplace and clients. Is recognized as an expert in their respective trade of Case Management.
• Good financial practice and Revenue Assurance or financial experience.
• Able to build strong interpersonal relationships with peers, brand leaders, and other senior Exec’s
• Able to be a “big picture” thinker
• The role requires thorough and detailed investigation and clear interpretation skills
• Professional communication skills; great resolution capabilities. Tracking and resolution; measures; policies, governance and procedures.

TECHNICAL / PROFESSIONAL COMPETENCIES
Job knowledge:

• Customer Journeys
• Understanding of process impact on technology and vice versa
• Program and project management practices
• Microsoft Office
• SDLC/PDLC
• Telecommunications

Job Related Skills:

• Process analysis
• Process architecture design
• Process measurement
• Process simulation
• Process change implementation
• Process quality checking against process standards
• Proven business process/analysis skills

QUALIFICATIONS & EXPERIENCE

• Matric
• Post graduate qualification in Finance or related field – advantageous
• Certificate in Project Management – advantageous 
• Minimum of 3 years’ relevant experience
• Knowledge and understanding of Telecommunications business operations and in-depth technical (network & systems) capabilities
• Knowledge and experience of RA / Fraud Management Operations with Telecom Operator
• Experience in financial and/or operational auditing / investigations methodologies and tools
• Experience in business process analysis, modeling and re-engineering
• Knowledge of IT or system audit and data analysis experience
• Siebel and other SRM related systems experience

Desired:

Essential

Desired:

• Sound knowledge of Project Management processes, tools, techniques.
• Certificate in Project Management – advantageous
• Minimum of 3 years’ relevant experience
• Knowledge and understanding of Telecommunications business operations and in-depth technical (network & systems) capabilities
• Knowledge and experience of RA / Fraud Management Operations with Telecom Operator
• Experience in financial and/or operational auditing / investigations methodologies and tools
• Experience in business process analysis, modeling and re-engineering
• Knowledge of IT or system audit and data analysis experience
• Siebel and other SRM related systems experience
• Sound knowledge of Project Management processes, tools, techniques.
• Knowledge of Product Development Processes.
• Advanced PC skills with Microsoft Office Suite.
• Knowledge of Product Development Processes.
• Advanced PC skills with Microsoft Office Suite.

LEADERSHIP COMPETENCIES:

• Exceptional self-managed skills.
• Excellent verbal and written communication.
• Great attention to detail and time management.
• Extensive industry knowledge with an eye towards the future.
• Diplomacy And Patience
• People Skills
• Strategic Thinking
• Listening
• The Ability To Set And Execute the Vision of the Company
• Persuasive Negotiation Skills

Closing Date 31 August 2023