Mobilisation and Change Co-Ordinator UK - Umhlanga at Huntswood

Job Responsibilities:

• End to end management of mobilisation projects
• Collaborating with project stakeholders to ensure all requirements are delivered on time and to budget for clients and HW.
• Maintain and utilise project governance to track delivery and monitor project progress making sure this is updated regularly and accurately. For example: business requirements, meeting minutes, action log, RAIDD log.
• Define project scope and determine which stakeholders need to be included in mobilisation planning so that the right people are involved at the right time and avoiding scope creep.
• Determine critical path milestones to support prioritisation of project activities tracking risks and issues to resolution
• Govern and chair project, mobilisation meetings with senior business stakeholders
• Ensure required standards are met to ensure high quality project delivery.
• Execute delivery in line with business agreement and provide project support through to project closure.
• Produce regular insight into Mobilisation, Change, Training and Comms delivery plans, in line with the overall team strategic approach.

Job Requirements:

• Essential: Minimum 1 year project management experience
• Essential: Experienced in Client Engagement
• Essential: Contact centre experience
• Strong Stakeholder Management Skills
• Data Analysis, identifying root cause and opportunity for improvement.

Skills Required:

• Verbal and written communication skills
• Articulation
• Conflict management
• Microsoft office