Vacancies Available at Huntswood

Job Description

• Leading and mentoring a Team of +15 advisers.
• Ensuring performance targets are met in line with contractual targets.
• Supporting, coaching, developing advisers to ensure they are achieving KPI’s.
• Promoting and fostering a healthy, happy workplace in line with Huntswood’s values.
• Ensuring routine day to day task are carried out to ensure successful achievement of targets.

 Minimum Requirements 

• Minimum qualification of Matric/NQF 4
• Solid experience as a Team Manager in Outbound Cold Calling Sales.
• Previous experience in Energy focused campaigns an added bonus.

Skills Required 

• Planning
• Leadership
• Analytical
• Conflict resolution
• Strong communication

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Job Responsibilities:

• Register customer information.
• Explain to customers the offer and the product benefits.
• Conduct needs analysis, understanding the client’s requirements so you able to offer the customer the best product for them.
• Build good rapport with your customer so you are able to better engage them.
• Act as a brand ambassador of our client

Job Required Requirements:

• Grade 12 or a relevant equivalent qualification
• Min 12 months outbound/ Inbound sales experience (local / international)

Skills Required:

• Excellent verbal communication
• Soft Skills
• Sales Ability (comfortable with handling objections, building rapport, needs analysis)
• Customer centricity
• Attention to detail, so the conversation is correctly captured and actioned.
• Ability to multitask.

Preferred Skills:

• Advanced sales experience

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Job Responsibilities:

• End to end management of mobilisation projects
• Collaborating with project stakeholders to ensure all requirements are delivered on time and to budget for clients and HW.
• Maintain and utilise project governance to track delivery and monitor project progress making sure this is updated regularly and accurately. For example: business requirements, meeting minutes, action log, RAIDD log.
• Define project scope and determine which stakeholders need to be included in mobilisation planning so that the right people are involved at the right time and avoiding scope creep.
• Determine critical path milestones to support prioritisation of project activities tracking risks and issues to resolution
• Govern and chair project, mobilisation meetings with senior business stakeholders
• Ensure required standards are met to ensure high quality project delivery.
• Execute delivery in line with business agreement and provide project support through to project closure.
• Produce regular insight into Mobilisation, Change, Training and Comms delivery plans, in line with the overall team strategic approach.

Job Requirements:

• Essential: Minimum 1 year project management experience
• Essential: Experienced in Client Engagement
• Essential: Contact centre experience
• Strong Stakeholder Management Skills
• Data Analysis, identifying root cause and opportunity for improvement.

Skills Required:

• Verbal and written communication skills
• Articulation
• Conflict management
• Microsoft office

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Job Requirements

• National Senior Certificate (Grade 12)
• Clear Credit and Criminal record
• 1- 2 years’ experience in Insurance Claims (Local or International)
• Proven experience in the insurance space
• Proven track record of high performance
• Excellent command and use of English, both written and Verbal
• Attention to detail.
• Strong analytical and numeric skills

Required Skills

• Assisting customers with their insurance claims.
• Handling customer enquiries via email and telephonically.
• Proactively identify issues and problems before they arise.
• Assist with escalated calls and complaints in line with procedures.
• Providing world class customer service to international clients.
• Working with various parts of the business to resolve issues

 Preferred Skills

• RE 5
• FAIS

Required Knowledge

• Computer literate