Case Worker (Refugee Appeals Officer) at The Department of Home Affairs

What we do

The Department of Home Affairs offers a multitude of services to the citizens of South Africa, as well as foreigners who wish to visit, work or stay in South Africa. The Departments core functions are:

Civic Service:

•  Maintaining the National Population Register (NPR)
• Managing the birth, mar...
  

   

  Case Worker (Refugee Appeals Officer)

  • Job Type Full Time
  • Qualification Bachelors
  • Experience 3 years
  • Location Gauteng
  • Job Field Legal and Regulatory 

  REQUIREMENTS :

  • An undergraduate qualification in Law, Humanities, Social Sciences at an NQF level 6 as recognised by SAQA.
  • 3 Years’ experience in a Legal environment is required. Specific training on country of origin information research. Knowledge of the Public Service Regulatory Framework.
  • Understanding of the Departmental Legislation as well as Human Resources legislation and Prescripts. Knowledge of Refugee Law. Knowledge of Drafting. A valid drivers’ license. Willingness to travel and work extended hours.

  DUTIES : The successful candidate will be responsible for, amongst others, the following specific tasks:

  • Provide administrative and drafting support in regard with refugee appeal applications. Research and analysis on files. Obtain and analyze country of origin information. Streaming / Profiling cases.
  • Ensure processes are executed according to Standard Operating Procedures. Produce quality reports, perform end of day duties to ensure effective reporting, identification of issues and capturing of performance statistics. Identify challenges in operations and make suggestions to subordinates.
  • Handle telephone enquiries and complaints that require Member’s inputs, sensitivity and the interrelation of policies, rules and procedures.
  • Implement governance processes, frameworks and procedures. Ensure effective and efficient management of human, physical and financial resources within the Unit. Coach and guide staff on best practices and compliance with regulatory requirements. 

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  Method of Application

  Interested and qualified? Go to The Department of Home Affairs on erecruitment.dha.gov.za to apply

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