Cash Center Manager at SBV Services (Pty) Ltd.

Description
Ownership of centre/s within one’s area of Responsibility

• Take ownership of the profitability of one’s centre/s by setting, managing and implementing centre level plans, targets and objectives in alignment with the overall cluster and company strategy
• Manage the daily holistic operations of the centre/s ensuring services are delivered according tthe agreed upon service levels
• Contribute tstrategic plans and reviews by providing accurate and complete information and or recommendations
• Drive centre/s renovations or expansions as they occur, facilitating the planning and milestones achieved until completion
• Manage the premises assigned, ensuring the necessary maintenance occurs taking intaccount: cost, operational affect, time and reputational image
• Review and provide reports tthe relevant stakeholders as required within the agreed upon timeframe including trends
• Provide input intbusiness cases and business plans

Responsible for the optimal and sustained performance of resources within one’s centre/s inclusive of the following( but not limited to):

• Fleet
• Equipment
• Systems
• Workforce
• Manage the maintenance and Inventory of equipment – ensuring high standard and availability of equipment (e.g. bullet proof vests, radios, uniforms, etc.)
• Manage your fleet in conjunction with the Fleet division tuphold a fleet that is well maintained
• Responsible tensure that all systems in place within SBV are utilised effectively and efficiently, escalating the necessary system failures tthe relevant department/s timeously.
• Draft motivations or recommendations tthe GM after analysis of resources taddress any shortages, damages or declining effectiveness of such resources, inclusive of the implications tcost, service levels and reputation.
• Manage vendor relationships and own the process for repairs, etc.

Manage Internal Relationship through:

• Building and maintaining effective relationships across multi-functional departments within SBV in order tensure seamless interactions
• Keep relevant parties informed tensure operational effectiveness and efficiency

Manage External Relationship by:

• Effective engagement with key stakeholders and provision of high levels of service
• Meet with customers on a regular basis in order tdeal with operational concerns and introduce other SBV stakeholders (for example: Sales and marketing)
• Identify opportunities within the industry tadd value tportfoliof clients by understanding client’s business models and strategies and feeding this information through tthe Customer and Commercial Department

Risk & Governance Management

• Mitigate Reputational and operational risk by ensuring that risk management processes are embedded and compliance is effectively managed
• Responsible tensure that all processes and practices within the centre / s are in alignment with the requirements of:
• Statutory laws and documentation
• SBV Policy and procedure
• Regulatory bodies (for example SARB)
• Responsible for the audit outcomes of the centre/s, proposing remedial actions where necessary and the implementation thereof
• Execute plans tremediate audit findings and ensure the compliance is within acceptable tolerance levels.
• Collaborate with Risk and GM tensure that a relevant and accurate BCP is in place, reviewing it with the relevant stakeholders.
• Partake in BCM and crisis management simulations tensure relevance and practicality.
• Manage all activities in the event of a crisis at the centre/s
• Assist with investigations (internal and external) within one’s area of responsibility as and when required trying tachieve the best possible outcome for SBV
• Responsible for the total security of entire centre including systems: Implementing the procedures, contingency plans, measures tcontrol risk, maintaining security equipment (SLA), management of security related staff
• Utilises security and environmental information from within and outside the organisation tminimise risk (i.e. rerouting of vehicles, changing times for deliveries alternative teams etc.
• Identifies potential risks e.g. theft, robberies, monetary losses, disasters and reduces risk potential by developing and implementing procedures and systems tcomply with best risk management practices, adhering tInsurance and business rules.
• Balance the cash centre daily and escalate tGM and relevant stakeholders when required
• Request dispensation when outside of rules & regulations (e.g. sub-systems are down, type of vehicle, team size, etc.) – obtaining pre-authorization from GM and relevant stakeholders.
• Sustainability of the organisation through driving continuous improvement and efficiency programmes of work
• Continually reviews procedures, systems and performance against business plans, budgets and progress of programmes and projects
• Manage projects as allocated, for example the expansion within a centre / changing the layout of the centre, including the pre and post implementation reviews.

Financial Performance Management

• Analyse and Monitor the centre/s operational performance on a monthly basis providing explanatory notes tthe relevant stakeholders on a monthly basis
• Responsible for the operational expenditure each month and ensure it does not exceed budgeted expenditure and ensuring revenue targets are met.
• Provide input intthe annual budgeting process.

People Management

• Provide leadership temployees within SBV
• Creates a conducive environment which translates intproductivity and high morale within SBV
• Inspire one’s team tdeliver on key performance areas
• Adhere tlegislative requirements and Group policies and procedures
• Leading the focus on talent tinstil value creation for high value contributors
• Manage one’s headcount in alignment with the principles and policies of SBV on a monthly basis. Inclusive of notifying HR of team cancellations, new business and new initiatives with the relevant documentation /approvals
• Preside over disciplinary hearings on behalf of SBV in alignment with statutory requirements and the policies & procedures of SBV
• Lead and manager the Talent Management Process within one’s centre / s
• Lead and manage the end tend performance management process of employees
• Adhere tlegislative requirements, company policies and procedures in respect of employment Health and safety practices
• Manage overtime / illegal overtime of one’s centre/s through proper planning and staff rotation inclusive of driving the time and attendance system within one’s centre/s
• Responsible for employees tundergthe relevant training inclusive of any mandatory refreshers in conjunction with the Training Academy
• Draft and execute training plans in conjunction with the Training Academy.

Drive the organisation culture within one’s centre

• Drive the department’s values while inspiring confidence and generating excitement, enthusiasm and commitment towards the mission.
• Serve as a leader of the culture program driving the desired behaviours and encouraging employee engagement
• Create and implement strategies in collaboration with Change Management & HR tevaluate and maintain employee satisfaction
• Drive Transformation and BBB-EE initiatives tensure sustainable alignment tthe company scorecard
• Provide leadership temployees within the organisation, creating a winning culture and high morale
• Initiate and lead a culture of performance driven output through shared purpose vision and values
• Lead as an Ambassador and executor of Change
• Act as a change management architect in periods of change tensure continuity toperations.

Manage the integration of CIT and Processing inta seamless end tend solution for customers

• Effectively communicate and embed new processes and procedures as they occur addressing or escalating matters / concerns tthe SME’s (subject matter experts) when required
• Facilitate the necessary presentations, workshops or forums in order tensure consistent and accurate communication is given across one’s centre/s.

Requirements
Minimum Requirement: Work Experience

• 5 years’ experience in a managerial position within a small operation of which;
• 3 year experience in managing and implementing the key strategic objectives within a centre.

Minimum Requirement: Education

• Bachelor’s degree or 3 year Diploma in Business Management or Supply Chain Management OR Grade 12 with extensive experience in a similar position.