Cash Center Supervisor - Mthatha at Fidelity Services Group

Minimum Qualifications and Experience:

• Grade 12 or NQF Level 4 Certificate.
• Registered Grade C PSIRA Certificate.
• MS Office computer literacy (Word, Excel & Outlook)

 Main Duties:

• Opening and closing of Cash Centre where applicable.
• Ensuring all daily reports and statistics are up to date.
• Ensuring Standard Operational Procedures are adhered to at all times.
• Re-counting of money if differences occur.
• Ensure staff signs attendance registers daily.
• Ensure all relevant documentation is complete/neat and filed.
• Ensuring all schedules balance with the physical count.
• Ensuring Registers are used and signed for daily. (Access registers / Dustbin register / Calibration register / Short-Surplus register / Cheque register /Key register/ stock registers)
• Ensuring Incident reports are handled as required.
• Ensuring all client queries are dealt with in a professional manner and timelessly.
• Ensuring client satisfaction is the top priority in our line of business.
• Ensuring basic discipline is enforced in the cash centers.
• Reporting to Cash Centre Manager.
• Accountable for Cash Centre appointed to him/her if no manager.

Key Performance Areas (KPA’S)

• Verify that all Keys are sealed and locked away, against the Key register.
• Confirm with the National Call Centre when you start commencing your shift at the end of the shift, and record Ref Nr in your OB Book.
• Verify that all daily reports of different Clients / Superiors are sent at the end of the shift daily.
• Verify all Registers are used and signed for daily. (Access registers / Dustbin register / Calibration register / Short-Surplus register / Cheque register)
• Ensure all Standard Operational Procedures are followed to the “T” during shifts.
• Report any differences over R 200.00 to the Branch Manager and if no manager to your regional manager.
• Report any faulty equipment to the Branch Manager if no manager reports any faulty equipment to Suppliers.
• Report all consumables to be ordered to the Branch Manager and if no manager orders need to be placed to your Divisional Office
• Handling all queries, incidents, and initial investigation rapports.
• Make sure Tellers have all relevant documentation for daily use.
• Make sure all relevant documentation is completed/neat.
• Make sure all relevant documentation is filed correctly daily.
• Make sure all bulk balances to systems.
• Make sure canisters are sealed before being given through to the Box room by doing spot checks.
• Ensuring daily stock count is done and reported to HQ and if no manager.
• Ensuring that the daily CCTV checklist is completed and sent to HQ and if no manager.
• Ensuring that all cameras are 100% operational and reported if found not operational, and if there is no manager.
• Any other reasonable duties/instructions given by Management. 

  Behavioral Competencies:

• Have knowledge and understanding of relevant legislation.
• Minimum of 3 years experience in the specific working area.
• Be proficient in MS Office programs.
• Must be a team player.
• Must be honest and reliable, and of good health.
• Willing to work long hours/overtime due to job requirements.