Fresh Vacancies at Fidelity Services Group

Qualifications and experience:

• Minimum Grade 12
• Minimum 2 years Administration Experience
• Computer Literacy (Excel, MS Word, Outlook)

Responsibilities and Duties:

1. Sales Support

• Receive contracts
• Check contract to ensure that they have been completed correctly
• Submit contracts to Cape Town office for processing
• Receive, resolve and resubmit rejected contracts
• Assist with other Sales related Administration as and when needed
• Distribute faxes received to the Sales Consultants
• Filing all sales admin documents
• Answer all calls received timeously
• Assist with other Ad-hoc duties as and when required
• Assist with capturing feedback

2. Customer Interaction:

• Answering Switchboard and direct calls
• Customer liaison and telephonic enquires
• Attend to visitors and job applicants calling at the office
• Assist and follow up on all quires received point to point

3. Technical Support: 

• Booking of technicians when required.
• Assists technicians will queries and looking up details
• Assists technicians by putting them on test
• Assist client with general technical queries

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Responsibilities:

• Contact clients to follow up on outstanding payments and arrange payment plans
• Review and analyze account balances to identify delinquent accounts
• Negotiate payment terms to ensure timely collection of debts
• Maintain accurate and up-to-date records of all collection activities
• Communicate with internal and external stakeholders to resolve payment issues
• Prepare and send collection letters and notices as needed
• Monitor and track payment statuses and update collection database accordingly
• Provide regular reports and updates to management on collection activities and progress

Qualifications:

• High school diploma or equivalent
• Previous experience in collections or accounts receivable preferred
• Strong communication and negotiation skills
• Ability to work independently and meet deadlines
• Detail-oriented with excellent organizational skills
• Proficient in Microsoft Office Suite and collection software
• Knowledge of collection laws and regulations is a plus
• Ability to maintain confidentiality and professionalism at all times

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 Minimum Qualifications and Experience:

• Grade 12
• Tertiary qualification or Internal leadership qualification
• Relevant experience, and proven track record, in Contact Centre with specific focus on Sales and Client Retention
• Computer literacy (MS office suite)
• Advanced excel, Word, Teams, Qlik, PowerPoint skills
• Code 08 Drivers Licence

Main Duties:

• Manage Reconnection and Relocation Appointment requirements
• Manage Inbound sales and all incoming lead channels
• Manage Technical service escalations and dispatching
• Manage adhoc outbound projects and outbound sales
• Manage staffing and labour related KPI’s
• Manage Client Attrition
• Ensure compliance to all SOP procedures
• Compile the summary of all daily, weekly, and monthly reports
• Attend meetings when required and present reporting when needed in meetings
• Ensure all internal and external reporting
• Manage client enquiries and complaints
• Ensure that all staff are trained to required standards
• Ensure that company code of conduct is adhered to
• Drive Customer service excellence
• Interviewing potential candidates for employment with Supervisors on vacant Level 1 and 2 roles
• Work with other leadership Nationally to implement best practice always
• Monitoring /Coaching/Assisting staff
• Manage incoming calls and email answer time service level

Behavioural Competencies:

•  Ethical Practice
• Leadership & Navigation
• Business Acumen
• Relationship Management
• Consultation
• Critical Evaluation
• Expert presentation skills
• Administrative
• Advanced communication
• Decision making
• Professionalism
• Project management
• Driven
• Change management
• Passion
• Interpersonal / Computer literate
• Numerate
• Innovative
• Strategic thinking
• Ability to implement and measure

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Minimum Requirements:

• Grade 12, Matric Certificate or equivalent.
• At least 2 years of experience in the CIT environment will be an advantage
• At least 1-year experience in a vault room will be an advantage
• Must be fully bilingual
• Computer literate (compulsory)
• I.T. Knowledge
• Operations Internal Stoploss (advantage)
• Must be accredited by PSIRA with a Grade B and preferably CIT
• Firearm Training with competency completed and up to date
• Prepared to work overtime on a regular basis
• No criminal records

Key Performance Areas: (not totally inclusive):

• Prepare for vault room duties
• Planning of the vault room schedules CIT
• Receiving of consignment from bulk and team vehicles
• Sorting of consignments to CIT teams
• Balancing of vault and locking up
• Distribution of consignments for bulk movement
• Ensure security and manage the movement of CIT schedules during transit
• Ensure that money is received and issued correctly to the respective members
• A solid background and knowledge of the Trans Track system
• Must be able to keep proper records of transactions on Trans Track or receipt book
• Will be responsible for keys and combinations on vaults
• Ensure proper key register and security filing documents are kept up to date
• Loading and delivery of consignment in a secure manner
• Ensure that good company image is maintained at all times
• Ensure preventive measures against any suspicious activity
• Report incidents to the control room

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 Minimum Qualifications and Experience:

• Matric (Grade 12)
• Valid Driver’s License (minimum 2years)
• Valid Firearm Competency (Business purposes)
• PSIRA Registered Grade B with Armed Response
• Clear Criminal Record
• Computer Literate (MS Office, advanced Excel, PowerPoint, Email and Internet)

DUTIES:

• Holding of inspection parades on a daily basis
• Assess training requirements of shift on a monthly basis.
• Always maintain a high level of discipline on the shift
• Attend to all disciplinary actions as needed.
• Planning of the shift leave/on a leave chart for each
• Assist the area manager with interviews of potential candidates for employment as requested.
• Administer time sheets and overtime of personnel on a monthly basis.
• Administer performance bonuses of personnel on a monthly basis.
• Merit assessment of all personnel on a cycle basis
• Recommending of leave (Annual/sick/compassionate/study as requested
• General well-being of all personnel at all times.
• Take full control and management over all the Hubs.
• Always ensure the efficient planning and performance of these Hubs
• Always ensure that these Hubs are fully manned and operated.
• Reporting of availability of vehicles to Area Manager and Fleet Controller on a daily
• Planning of services, routine maintenance, etc. on an on-going basis
• Reporting of all defects on vehicles to Fleet Manager/Area Manager on a weekly basis
• Immediate completion and handing in of all MVA forms.
• Always ensure that the vehicles are clean at every shift.
• Keep control over and recording of all firearms on a daily basis.
• Always ensure that the firearm register is kept up to date.

COMPETENCIES

(TECHNICAL & BEHAVIOURAL)

•  Energy
• Stress tolerance.
• Safety awareness
• Initiating action
• Communication skills
• Conflict management
• Continuous learning
• Customer focus
• Time management

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Responsibilities:

• Contact clients to follow up on outstanding payments and arrange payment plans
• Review and analyze account balances to identify delinquent accounts
• Negotiate payment terms to ensure timely collection of debts
• Maintain accurate and up-to-date records of all collection activities
• Communicate with internal and external stakeholders to resolve payment issues
• Prepare and send collection letters and notices as needed
• Monitor and track payment statuses and update collection database accordingly
• Provide regular reports and updates to management on collection activities and progress

Qualifications:

• High school diploma or equivalent
• Previous experience in collections or accounts receivable preferred
• Strong communication and negotiation skills
• Ability to work independently and meet deadlines
• Detail-oriented with excellent organizational skills
• Proficient in Microsoft Office Suite and collection software
• Knowledge of collection laws and regulations is a plus
• Ability to maintain confidentiality and professionalism at all times

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Minimum Requirements

• Matric (minimum), relevant tertiary qualification (HR or Communications qualification)
• 3- 5 years’ Experience recruiting at all levels
• Full 360 recruitment cycle A must 
• Valid Driver’s License and Own Vehicle

Job Specification

• Recruit suitable operational staff to fill vacancies – Armed Response, Guarding, Cleaning
• Run end-to-end recruitment process:    
• Advertise, screen and source candidates in line with the job specs provided
• Online advertising internally and externally
• Print media advertising as required
• Networking and sourcing referrals
• Limit agency usage to “absolute emergencies” and only when authorized to do so
• Liaise with and manage Line Managers on the recruitment process and related matters
• Ensure administration and documentation is completed in line with hiring and audit requirements
• Lead interviews and interview process for all vacancies – this includes:   
• Drafting interview guides (competency-based interview techniques are used)
• Setting up interviews (diary bookings, room bookings)
• Managing interview feedback and processing applications from there
• Candidate management
• Regretting candidates 
• Administration management
• Offers and contracts
• Client management
• Liaising with and leading Line Managers on all recruitment matters
• Maintaining constant and consistent communication with Line Managers and HR business partners on all recruitment activities
• System management and reporting
• All vacancies must be managed through the e-Recruitment system
• Weekly and monthly reporting done as required by Group Talent Manager

Behavioral Competencies:

• Customer-centricity
• Self-motivated and driven
• Energetic
• Able to communicate with individuals at all levels
• Process minded with high attention to detail
• Business and system savvy
• Tenacious and resilient 
• Target driven
• Punctual and conscientious

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Minimum Requirements    

• PSIRA Grade A/B – Registered and accredited.
• Firearm Competency (Handgun/Shotgun and Rifle) will be an advantage.
• Matric or equivalent.
• No Criminal Record or any pending cases.
• Excellent Communication Skills both written and verbal.
• Previous leadership experience advantageous.
• Basic investigation experience and experience to attend to incidents.
• Able to work shifts especially night shift for extended periods.
• Should reside within the Vaal and Vanderbijl surrounding areas.

Competencies Required

• Leadership ability - assertive, organized and thorough
• Ability to work under pressure and use initiative.
• Organising & Planning
• Administratively advanced
• Problem Solving
• At ease around higher management
• Conflict management

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Key Job Outputs:

• Development: Design, code, test, and debug software applications in accordance with established coding standards and best practices.
• Technical Leadership: Provide guidance and mentorship to junior engineers, assisting in their skill development and promoting best practices within the team.
• Software Architecture: Contribute to the design and architecture of software systems, ensuring scalability, maintainability, and extensibility.
• Documentation: Create and maintain technical documentation, including specifications, system designs, and user manuals, to facilitate efficient development and maintenance processes.
• Collaboration: Collaborate with cross-functional teams, including product managers, designers, and quality assurance, to understand requirements and translate them into technical solutions.
• Problem Solving: Identify and resolve complex technical issues, debugging and troubleshooting software defects, and implementing effective solutions.
• Quality Assurance: Conduct thorough code reviews to ensure code quality, adherence to coding standards, and implementation of best practices.
• Continuous Improvement: Stay updated with industry trends and emerging technologies, recommending process improvements, and implementing innovative solutions to enhance software development practices.

Key Responsibilities:

• Develop high-quality software solutions, including coding, testing, debugging, and maintenance activities.
• Collaborate with stakeholders to gather and analyse requirements, translating them into technical specifications and designs.
• Design and implement software architecture, ensuring scalability, performance, and maintainability.
• Identify and resolve technical issues, debugging and troubleshooting software defects, and implementing effective solutions.
• Conduct thorough code reviews to ensure code quality, adherence to coding standards, and implementation of best practices.
• Create and maintain technical documentation, including specifications, system designs, and user manuals.
• Stay updated with industry trends, emerging technologies, and best practices in software development.

Key Requirements:

• Bachelor's or Master’s degree in Computer Science, Software Engineering, or a related field.
• Proven experience as a software engineer, with a focus on designing and developing complex software applications.
• Strong proficiency in programming languages such as Java, C++, Python, or similar languages.
• Solid understanding of software development methodologies, principles, and best practices.
• Experience with software development tools and frameworks, including version control systems, IDEs, and testing frameworks.
• Strong problem-solving skills and the ability to debug and troubleshoot complex technical issues.
• Excellent communication and collaboration skills, with the ability to work effectively in a team environment.
• Demonstrated leadership abilities, with experience mentoring and guiding junior engineers.

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Minimum Qualifications and Experience:

• Grade 12 or NQF Level 4 Certificate.
• Registered Grade C PSIRA Certificate.
• MS Office computer literacy (Word, Excel & Outlook)

 Main Duties:

• Opening and closing of Cash Centre where applicable.
• Ensuring all daily reports and statistics are up to date.
• Ensuring Standard Operational Procedures are adhered to at all times.
• Re-counting of money if differences occur.
• Ensure staff signs attendance registers daily.
• Ensure all relevant documentation is complete/neat and filed.
• Ensuring all schedules balance with the physical count.
• Ensuring Registers are used and signed for daily. (Access registers / Dustbin register / Calibration register / Short-Surplus register / Cheque register /Key register/ stock registers)
• Ensuring Incident reports are handled as required.
• Ensuring all client queries are dealt with in a professional manner and timelessly.
• Ensuring client satisfaction is the top priority in our line of business.
• Ensuring basic discipline is enforced in the cash centers.
• Reporting to Cash Centre Manager.
• Accountable for Cash Centre appointed to him/her if no manager.

Key Performance Areas (KPA’S)

• Verify that all Keys are sealed and locked away, against the Key register.
• Confirm with the National Call Centre when you start commencing your shift at the end of the shift, and record Ref Nr in your OB Book.
• Verify that all daily reports of different Clients / Superiors are sent at the end of the shift daily.
• Verify all Registers are used and signed for daily. (Access registers / Dustbin register / Calibration register / Short-Surplus register / Cheque register)
• Ensure all Standard Operational Procedures are followed to the “T” during shifts.
• Report any differences over R 200.00 to the Branch Manager and if no manager to your regional manager.
• Report any faulty equipment to the Branch Manager if no manager reports any faulty equipment to Suppliers.
• Report all consumables to be ordered to the Branch Manager and if no manager orders need to be placed to your Divisional Office
• Handling all queries, incidents, and initial investigation rapports.
• Make sure Tellers have all relevant documentation for daily use.
• Make sure all relevant documentation is completed/neat.
• Make sure all relevant documentation is filed correctly daily.
• Make sure all bulk balances to systems.
• Make sure canisters are sealed before being given through to the Box room by doing spot checks.
• Ensuring daily stock count is done and reported to HQ and if no manager.
• Ensuring that the daily CCTV checklist is completed and sent to HQ and if no manager.
• Ensuring that all cameras are 100% operational and reported if found not operational, and if there is no manager.
• Any other reasonable duties/instructions given by Management. 

  Behavioral Competencies:

• Have knowledge and understanding of relevant legislation.
• Minimum of 3 years experience in the specific working area.
• Be proficient in MS Office programs.
• Must be a team player.
• Must be honest and reliable, and of good health.
• Willing to work long hours/overtime due to job requirements.

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Key Performance Areas: (not totally inclusive):

• Full responsibility and accountability for collecting and delivering clients’ money
• Report all delays to the Branch Manager immediately
• Incident prevention and reporting
• Maintain radio contact with controllers
• Take preventive action toward any suspicious activity

Minimum Requirements:

• Clear criminal record
• Tactical combat training
• Clear credit record
• PSIRA accredited at least with Grade C
• Completed firearm training in handgun and rifle
• SAPS competency certificate
• CIT Certificate
• Experience in the security industry or a similar role
• 3 years experience in CIT driving and crew functions

Other Personality Attributes:

• Must be honest and reliable
• Must have good verbal and language abilities
• Must be assertive
• Must be self-motivated
• Pay attention to detail
• Willing to work overtime
• Customer service and relations
• Quality assurance
• Willing to Travel

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Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role
• Treasury experience in balancing is an advantage  
• Clear disciplinary record
• Able to work under pressure
• Must be able to address and resolve challenges accordingly

Key Performance Areas (not totally inclusive):

• Collect bulk cash from and return to vaults
• Treasury balancing
• Float checks
• Daily stock submissions
• Monthly stock orders
• Daily operations meetings
• Daily sorting of fit and unfit notes
• Packing of ATM’s 
• Dealing with client queries
• General administration duties

Other Personality Attributes and Core competencies:

• Communication skills
• Customer focus
• Possess numeric skills
• Must be honest and reliable
• Must be assertive
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness

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The main purpose of the position is to do the overall Bookkeeping functions:

Key Performance Areas: (Not totally inclusive)

• Assisting the Finance Team with recons memos, account payable, general office and admin queries.
• Preparing and submitting accrual and reversal journals on a monthly basis.
• Ensuring the completeness of all costs (Costs are captured in the relevant month)
• Preparing and processing journals and assisting with month end processes.
• Assisting with MOS reviews on a regular basis, ensuring that accurate and timeous processing of all accounts.
• Scrutinizing the general ledger accounts to ensure the accuracy thereof.
• Assisting the Accountant with weekly reports due to Head Office i.e. (Transport, Payroll, Claims, Price Increases, Credit Control etc.)
• Ensuring alignment between cost management systems and SAP.
• Identify and implement best practice relating to project accounting and financial control.
• Ensuring the adherence to departmental and companywide accounting policies and procedures.
• Supervising and monitoring cashbook, petty cash and creditors functions.
• Use of knowledge and expertise to introduce new systems, policies and procedures by which he/she will enhances the effectiveness of the positions / team / projects.
• Route costings and cost profit analysis’
• Ad hoc accounting / admin related tasks as and when required

Skills Qualification required:

• Minimum matric (Associated qualifications-advantaged
• Bookkeeping Certification Required.
• Project management and billing experience advantageous
• Working towards obtaining CIMA or CASA qualification. Financial Degree will be considered advantageous.
• 4-5 years general Bookkeeping or Accounting experience.
• Experience in the security or service-related industry Strong planning, leadership and organizational skills as well as good interpersonal and communication skills are essential.
• n depth knowledge of the General Ledger accounts and reconciliation thereof.
• Computer literacy in Microsoft office with advanced Excel skills.
• Numerical accuracy and attention to detail required.
• Strong administration and organizational skills.
• Ability to work under pressure and meet tight reporting deadlines.
• SAP experience essential

Other personality attributes:

• Must be a hard worker and be able to meet deadlines.
• Must have good interpersonal skills.
• Must be able to clearly communicate at senior levels.

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QUALIFICATION & EXPERIENCE:

• Grade 12 (Matric)
• Grade C PSIRA Registered

Responsibilities and duties:

1. Administration 

• Monitor and action emergency and non-emergency signals
• Phoning of the Premises/ Clients/ Key holders
• Recording all relevant information into the activations by means of computer
• Record and report all incidents and accidents to the senior on duty
• Ensure all relevant administrative work and handled signals are completed
• Monitoring and action of vehicle violations
• Updating of timesheets

2. COMPUTERS AND EQUIPMENT MANAGEMENT

• Report any faults to the appropriate authority on duty
• Not abuse the use of company telephones for private telephone calls
• Effective use and compliance of safety and zero harm standards

3. TIDINESS OF THE MONITORING CENTRE

• Responsible for a clean and tidy workstation

4. CLIENT LIAISON

• Telephonic assistance with any problems or complaints
• Updating of client information i.e. holiday instructions/other client information to be given to Monitoring         Associate IV/V
• Reporting of any faulty alarm systems through the appropriate channel(s)
• Sales leads to be recorded and reported through the appropriate channel(s)

5. GENERAL

• Have sound knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Not abuse company telephone for private calls

6. STANDARD OPERATING  PROCEDURES

• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon service level and performance targets
• High standard of service must be upheld

7. ADHOC

• Assisting with other ad-hoc tasks and projects as and when required

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Key Responsibilities:

• Proactively contact clients to follow up on outstanding payments and negotiate payment plans.
• Conduct thorough analysis of account balances to identify delinquent accounts and develop strategies for resolution.
• Utilize strong communication and negotiation skills to ensure timely collection of debts.
• Maintain accurate and up-to-date records of all collection activities.
• Collaborate with internal and external stakeholders to resolve payment issues and optimize cash flow.
• Prepare and send collection letters and notices as necessary.
• Monitor payment statuses and update collection database in a timely manner.
• Provide regular reports and updates to management on collection activities and progress.

Experience & Qualifications:

• Grade 12 or equivalent.
• Previous experience in collections or accounts receivable is preferred.
• Excellent communication and negotiation skills, with the ability to build rapport with clients.
• Proven ability to work independently, prioritize tasks, and meet deadlines.
• Detail-oriented with strong organizational skills.
• Proficiency in Microsoft Office Suite and collection software.
• Knowledge of collection laws and regulations is advantageous.
• Ability to maintain confidentiality and professionalism at all times.
• Position based in Bergvliet.