Cash Processing Centre (CPC) Manager | G4S Cash Solutions | Port Elizabeth Port Elizabeth at G4S

Role Responsibility:
Effective management of the Cash Centre Operations

• Manage the relationship between actual results, budgets and delegating accountability where appropriate
• Initiate cost-saving model and controls (Gross Margin Management)
• Direct Wages/Overtime Management
• Overheads control
• Cash Processing profitability
• Ensuring that claims against the Company are prevented or minimized
• Recommend capital expenditure in line with the authority matrix
• Provide management information and measurement regarding the Cash Centre performance and improve profitability Operations Management
• Have an understanding of Cash Centre policies and procedures
• Comply with cash Centre operational and administrative procedures within defined guidelines
• Ensure effective control of Record keeping for all applicable documents
• Ensure effective management of daily reconciliationsEnsure the systems are maintained according to the
• Company’s guidelines
• Conduct a weekly cash check on all Floats in the Cash Centre
• Effective management of the age analysis of cash processing
• Authorize EFT payments to customers and banks
• Ensure that all staff are aware of the policies and procedures and that it is effectively implemented and adhered to Quality Assurance of the Cash Centre
• Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained.
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code
• Ensure that the general housekeeping of the branch (i.e. cleaning and maintenance)is managed daily and effectively
• Effective management of Cash Centre staff within the branch

Effective Labour and Organisation

• Staff turnover analysis, proper allocation of staff to positions
• and structure
• Set and agree on objectives and performance standards with staff
• Monitor performance and provide feedback Cash Centre's organizational structure is adequately staffed through effective recruitment
• Optimize resources to meet Cash Centre's operational needs
• Oversight of employee records ensuring that all relevant and required documentation is on file
• Assist with other relevant duties and responsibilities that management may require from time to time

Training and Development

• Succession Planning and Employment Equity
• Determine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
• Ensure all employees have attended the role-specific training
• CMC Manager must take ownership of personal development

Leadership

• Monitor and address staff motivation levels
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures
• Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings
• Ensure record keeping of all minutes of meetings
• Maintain and develop sound trade union relationships

Effective management of Customer Relationship

• Maintain all SLA’s, customer relations and deficiencies
• Undertake regular and consistent customer visits (as and when required) and assess service levels
• Manage all Cash Centre customer queries and complaints
• Completion of CMC daily reports to internal and external customers for submission
• Effective management of the Risk process and Compliance within the Cash Centre
• Manage and monitor loss prevention and loss reduction controls
• Ensure and monitor adherence to procedures and policies with regard to risk
• Ensure the adherence and correct utilization of company systems and procedures
• Maintain and complete records of audits around risk for the Cash Centre

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
•  Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meetings/ committee/representatives/ management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

The Ideal Candidate:

• A tertiary qualification in banking/financial services/general management preferred
• A minimum of 3 years’ experience in general management qualification and experience in a
• similar environment
• Flexibility in terms of working hours will be required
• Valid driver’s license