Job Opportunities at G4S

Role Responsibility:
Main Purpose of the Position

• To provide an expert technical service relating to the implementation, installation and maintenance of technology contracts and projects.
• Effective administration of the technology contract to ensure sound financial performance
• Coordinate around the profitability of contracts with a focus on maintenance, cost effectiveness and labour.
• Contract Margin Management
• Billable hours

Job Cards

• Coordinate with administration on the contract cost and invoice documentation with accurate information
• Effective management of staff

Effective Organisation

• Proper management of staff to work flow and job requirements.
• Coordinate with Office around work requirements
• Monitor daily tasks
• Train and up-skill subordinates
• Leadership

Staff motivation levels

• Evaluate staff performance
• Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’ code of conduct and disciplinary code.
• Effective management of operations
• Coordinating process flow and activities that have a direct/indirect impact on the outcome and success of a contract/project.

Coordinate and complete daily tasks with close monitoring of standards and hours of subordinates.

• Client retention and customer service levels
• Ensuring that all required formal customer meetings are scheduled, attended and minuted.

Maintenance of positive customer relationships

• Quality Management/Ops Process management – adherence to quality standard
• Conduct and oversee quality controls and inspections
• Effective management of business development function

New business development

• Identifying new business opportunities in the region’s sphere of operations, as well as in terms growth of business with existing customers.
• Health and Safety
• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

The Ideal Candidate:
Qualification and Experience

• Grade 12
• A valid Driver's License
• Formal Security Management Training advantageous
• Minimum 3 years experience of Electronic Security Services Management or in a similar role is preferred
• Extensive experience with regards to implementation of the following systems

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Role Responsibility:
Effective Organization

• Staff turnover analysis, proper allocation of staff to positions and structure.
• Effective labour management including rosters and shift patterns
• Management of overtime and annual leave

Supervision

Staff motivation levels

• Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
• Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

Client retention and customer services levels 

• Ensuring that site meetings are held on an ongoing basis.
• Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements.
• Ensuring that all required formal customer meeting are scheduled, attended and recorded.
• Maintenance of client relationship and ensuring client retention 

Operations Process Management – adherence to quality standard 

• Ensuring that absenteeism is maintained within established norms.
• Ensuring that manpower is maintained at optimum levels, to minimize unnecessary overtime.
• Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times.
• Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
• Effective labour management and rostering
• Liaison with regards to invoicing, accuracy of such and securing payment
• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

The Ideal Candidate:
Minimum Requirements 

Qualification

• Grade 12 
• Relevant Tertiary Qualification (security management would be advantageous)
• PSIRA Grade A

Experience 

• A minimum of 3-5 years’ general management experience 
• Previous specialized industry experience recommended Minimum of 3 to 5 years’ general management experience
• Proven experience in Customer relationship management

Skills and Attributes 

• MS Office
• Google suites
• Strong management skills
• Business acumen
• Ability to lead, develop and performance manage a diversified team
• Delivering strategy
• Working with complexity
• Awareness of the market environment
• Dealing with changing circumstances
• Acting professionally
• Working with complexity
• Attention to detail
• Stress tolerance/work under pressure

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Role Responsibility:
Effective management of Installations and Maintenance

• Ensuring installations and uninstallation of ABM's are completed.
• Provide training to customers of new ABM.
• Maintain and install docking stations.
• Maintain ABM's and install new modifications.

Effective management of Operational Excellence

• Ensure that customers needs are attended to timeously.
• Workmanship is always at the highest level.
• SLAs to be completed according to the business arrangements.
• Maintain and care for equipment issued by the business.
• Collect faulty canisters from the cash centre for repair by the service centre.
• Monthly maintenance to be completed according to SLA agreements (98% per vendor).
• Correctly completing Call logging system (Journey) for reference, billing and stats.

Effective management of Client Retention

• Ensure that existing clients are satisfied with the operation of the devices by ensuring that effective training has been done on the devices.

Effective management of Customer Service

• Perform spot fixing on-site.
• Ensure technical call-outs are attended within time limits of SLA.
• Working extended hours when needed.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of each year's branch/region/national safety plans.
• Participate in safety forums created by the company for example safety meetings and safety talks.
• Report all safety incidents to the relevant people.
• Discuss all safety incidents on all levels.
• Follow-up on any activities through safety. meetings/committee/representatives/management.
• Attend safety education and refresher programs.
• Comply with safety policies and procedures at the workplace.
• Distribute safety information as and when required.
• Wear protective clothing all the time.

The Ideal Candidate:
Qualification & Technical Experience Required

• Grade 12 / NQF Level 4.
• A valid drivers license.
• Electrical skills.
• Technical skills.

      Skills and Attributes

• Delivering great customer service.
• Sharing and cooperating.
• Dealing with challenging circumstances.
• Understanding the organizational environment.
• Attention to detail.
• Work under pressure.

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Role Responsibility:
Effective management of the Cash Centre Operations

• Manage the relationship between actual results, budgets and delegating accountability where appropriate
• Initiate cost-saving model and controls (Gross Margin Management)
• Direct Wages/Overtime Management
• Overheads control
• Cash Processing profitability
• Ensuring that claims against the Company are prevented or minimized
• Recommend capital expenditure in line with the authority matrix
• Provide management information and measurement regarding the Cash Centre performance and improve profitability Operations Management
• Have an understanding of Cash Centre policies and procedures
• Comply with cash Centre operational and administrative procedures within defined guidelines
• Ensure effective control of Record keeping for all applicable documents
• Ensure effective management of daily reconciliationsEnsure the systems are maintained according to the
• Company’s guidelines
• Conduct a weekly cash check on all Floats in the Cash Centre
• Effective management of the age analysis of cash processing
• Authorize EFT payments to customers and banks
• Ensure that all staff are aware of the policies and procedures and that it is effectively implemented and adhered to Quality Assurance of the Cash Centre
• Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained.
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code
• Ensure that the general housekeeping of the branch (i.e. cleaning and maintenance)is managed daily and effectively
• Effective management of Cash Centre staff within the branch
• Effective Labour and Organisation
• Staff turnover analysis, proper allocation of staff to positionsand structure
• Set and agree on objectives and performance standards with staff
• Monitor performance and provide feedback Cash Centre's organizational structure is adequately staffed through effective recruitment
• Optimize resources to meet Cash Centre's operational needs
• Oversight of employee records ensuring that all relevant and required documentation is on file
• Assist with other relevant duties and responsibilities that management may require from time to time

Training and Development

• Succession Planning and Employment Equity
• Determine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
• Ensure all employees have attended the role-specific training
• CMC Manager must take ownership of personal development
• Leadership

Monitor and address staff motivation levels

• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures
• Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings
• Ensure record keeping of all minutes of meetings
• Maintain and develop sound trade union relationships
• Effective management of Customer Relationship
• Maintain all SLA’s, customer relations and deficiencies
• Undertake regular and consistent customer visits (as and when required) and assess service levels
• Manage all Cash Centre customer queries and complaints
• Completion of CMC daily reports to internal and external customers for submission
• Effective management of the Risk process and Compliance within the Cash Centre
• Manage and monitor loss prevention and loss reduction controls

Ensure and monitor adherence to procedures and policies with regard to risk

• Ensure the adherence and correct utilization of company systems and procedures
• Maintain and complete records of audits around risk for the Cash Centre

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
•  Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meetings/ committee/representatives/ management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

The Ideal Candidate:

• A tertiary qualification in banking/financial services/general management preferred
• A minimum of 3 years’ experience in general management qualification and experience in a
• similar environment
• Flexibility in terms of working hours will be required
• Valid driver’s license

go to method of application »

Role Responsibility:
Effective management of the Cash Centre Operations

• Manage the relationship between actual results, budgets and delegating accountability where appropriate
• Initiate cost-saving model and controls (Gross Margin Management)
• Direct Wages/Overtime Management
• Overheads control
• Cash Processing profitability
• Ensuring that claims against the Company are prevented or minimized
• Recommend capital expenditure in line with the authority matrix
• Provide management information and measurement regarding the Cash Centre performance and improve profitability Operations Management
• Have an understanding of Cash Centre policies and procedures
• Comply with cash Centre operational and administrative procedures within defined guidelines
• Ensure effective control of Record keeping for all applicable documents
• Ensure effective management of daily reconciliationsEnsure the systems are maintained according to the
• Company’s guidelines
• Conduct a weekly cash check on all Floats in the Cash Centre
• Effective management of the age analysis of cash processing
• Authorize EFT payments to customers and banks
• Ensure that all staff are aware of the policies and procedures and that it is effectively implemented and adhered to Quality Assurance of the Cash Centre
• Ensures that all relevant legislative requirements (SARB minimum standards) are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and risk) are maintained.
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code
• Ensure that the general housekeeping of the branch (i.e. cleaning and maintenance)is managed daily and effectively
• Effective management of Cash Centre staff within the branch

Effective Labour and Organisation

• Staff turnover analysis, proper allocation of staff to positions
• and structure
• Set and agree on objectives and performance standards with staff
• Monitor performance and provide feedback Cash Centre's organizational structure is adequately staffed through effective recruitment
• Optimize resources to meet Cash Centre's operational needs
• Oversight of employee records ensuring that all relevant and required documentation is on file
• Assist with other relevant duties and responsibilities that management may require from time to time

Training and Development

• Succession Planning and Employment Equity
• Determine training needs (in line with training and HR policy) for cash Centre staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed
• Ensure all employees have attended the role-specific training
• CMC Manager must take ownership of personal development

Leadership

• Monitor and address staff motivation levels
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s values, code of conduct and disciplinary code
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures
• Hold regular Cash Centre staff team meetings and communicate to all CMC staff through those briefings
• Ensure record keeping of all minutes of meetings
• Maintain and develop sound trade union relationships

Effective management of Customer Relationship

• Maintain all SLA’s, customer relations and deficiencies
• Undertake regular and consistent customer visits (as and when required) and assess service levels
• Manage all Cash Centre customer queries and complaints
• Completion of CMC daily reports to internal and external customers for submission
• Effective management of the Risk process and Compliance within the Cash Centre
• Manage and monitor loss prevention and loss reduction controls
• Ensure and monitor adherence to procedures and policies with regard to risk
• Ensure the adherence and correct utilization of company systems and procedures
• Maintain and complete records of audits around risk for the Cash Centre

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
•  Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meetings/ committee/representatives/ management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

The Ideal Candidate:

• A tertiary qualification in banking/financial services/general management preferred
• A minimum of 3 years’ experience in general management qualification and experience in a
• similar environment
• Flexibility in terms of working hours will be required
• Valid driver’s license