G4S Assistant Contract Manager/ 2IC at G4S

Role Responsibility:
Effective Organization

• Staff turnover analysis, proper allocation of staff to positions and structure.
• Effective labour management including rosters and shift patterns
• Management of overtime and annual leave

Supervision

Staff motivation levels

• Ensuring that performance assessments of all subordinate employees are conducted, and corrective action implemented where necessary.
• Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensuring that all disciplinary actions are conducted in compliance with Company policies and procedures.

Client retention and customer services levels 

• Ensuring that site meetings are held on an ongoing basis.
• Conducting regular site visits to assess effectiveness of site procedure implementation, identifying training needs and procedural improvements.
• Ensuring that all required formal customer meeting are scheduled, attended and recorded.
• Maintenance of client relationship and ensuring client retention 

Operations Process Management – adherence to quality standard 

• Ensuring that absenteeism is maintained within established norms.
• Ensuring that manpower is maintained at optimum levels, to minimize unnecessary overtime.
• Ensuring that only appropriately trained and PSIRA registered security personnel are utilized at all times.
• Ensuring that claims against the Company are prevented or minimized through regular customer risk assessments.
• Effective labour management and rostering
• Liaison with regards to invoicing, accuracy of such and securing payment
• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required
• Wear protective clothing all the time

The Ideal Candidate:
Minimum Requirements 

Qualification

• Grade 12 
• Relevant Tertiary Qualification (security management would be advantageous)
• PSIRA Grade A

Experience 

• A minimum of 3-5 years’ general management experience 
• Previous specialized industry experience recommended Minimum of 3 to 5 years’ general management experience
• Proven experience in Customer relationship management

Skills and Attributes 

• MS Office
• Google suites
• Strong management skills
• Business acumen
• Ability to lead, develop and performance manage a diversified team
• Delivering strategy
• Working with complexity
• Awareness of the market environment
• Dealing with changing circumstances
• Acting professionally
• Working with complexity
• Attention to detail
• Stress tolerance/work under pressure