Technician | Secure Solutions at G4S

Role Responsibility:
Main Purpose of the Position

• To provide an expert technical service relating to the implementation, installation and maintenance of technology contracts and projects.
• Effective administration of the technology contract to ensure sound financial performance
• Coordinate around the profitability of contracts with a focus on maintenance, cost effectiveness and labour.
• Contract Margin Management
• Billable hours

Job Cards

• Coordinate with administration on the contract cost and invoice documentation with accurate information
• Effective management of staff

Effective Organisation

• Proper management of staff to work flow and job requirements.
• Coordinate with Office around work requirements
• Monitor daily tasks
• Train and up-skill subordinates
• Leadership

Staff motivation levels

• Evaluate staff performance
• Ensuring that acceptable standards of behaviour at work are maintained by all subordinate employees, as required by G4S’ code of conduct and disciplinary code.
• Effective management of operations
• Coordinating process flow and activities that have a direct/indirect impact on the outcome and success of a contract/project.

Coordinate and complete daily tasks with close monitoring of standards and hours of subordinates.

• Client retention and customer service levels
• Ensuring that all required formal customer meetings are scheduled, attended and minuted.

Maintenance of positive customer relationships

• Quality Management/Ops Process management – adherence to quality standard
• Conduct and oversee quality controls and inspections
• Effective management of business development function

New business development

• Identifying new business opportunities in the region’s sphere of operations, as well as in terms growth of business with existing customers.
• Health and Safety
• Participate in the design/ development/ review/ implementation and monitoring of the departmental safety plans for each year
• Participate in safety forums created by the company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programs
• Comply with safety policies and procedures at the workplace
• Distribute safety information as and when required

The Ideal Candidate:
Qualification and Experience

• Grade 12
• A valid Driver's License
• Formal Security Management Training advantageous
• Minimum 3 years experience of Electronic Security Services Management or in a similar role is preferred
• Extensive experience with regards to implementation of the following systems