Cashier Clerk at eThekwini Municipality

Job Purpose    

• To provide comprehensive customer care and revenue collection services to all eThekwini Municipality customers and patrons of the Service Centre.

Key Responsibility Areas    

• Process and conduct all municipal account operations.
• Contribute to service excellence initiatives.
• Provide information on access.
• Process all applicable administrative requirements.
• Initiate corrective measures and safeguard the municipality against potential revenue losses.
• Process requests for funds and/or adjustments to customer accounts.
• Disseminate information on ancillary products.
• Amend customer information details.
• Negotiate mutually acceptable payment arrangements.
• Support with training of new staff.
• Process all payments and bank all revenue collected.
• Receipt and acknowledge electronic payments.
• Administer payments for various specialized municipal service.
• Administer the issuing of tender documents.

Essential Requirements    

• An appropriate level of secondary education.
• 6 Months relevant experience.
• Computer Literacy.

Preferred Requirements    

• Matric/Grade 12.
• 12 Months relevant experience.