Cashier - Park, Springfield at Hollywoodbets

Job Description
Being a part of the Hollywoodbets Purple Team is an opportunity to become a part of one of South Africa’s biggest success stories. From humble beginnings in Durban, Hollywoodbets has grown into a powerhouse brand operating across Africa and the United Kingdom. And that’s just the beginning. Our talented Team is on a mission to increase our global footprint, ready to take on any challenge because at Hollywoodbets, not even the sky is the limit. Join our Team and let’s reach for the stars.

We have an amazing opportunity for a Cashier. Do you think you have what it takes to be our newest Purple Star?

The successful incumbent is expected to process customer orders either telephonically and/or frontline on the POS system, whilst at the same time ensure customer service standards and efficiency is well maintained.

With Hollywoodbets You Will:

• Innovate and create as part of a like-minded, authentic Team eager to achieve goals.
• Embrace challenges and the thrill of working in a vibrant and fast-paced industry.
• Grow with our development plans and culture that allows you to further your career.

A Bonus To Have:

• 1-year cash management experience
• GAAP system experience
• Stock management
• Food and Beverage experience

What You’ll Do For The Brand:

• Ensure uniforms are adhered to and in accordance with the dress code. Ensure that you look presentable to the customers as you are the face of the company and need to present a professional image.
• Ensure takeaway area is neat and tidy prior to opening and at closing time. Ensure that the same standard is kept during service times to ensure that the service area is always neat and tidy.
• Prepare stock requisition the night before but no later than an hour before opening time. Identify fast selling items and increase requisition and take into account relevant trends, busy periods/events that might increase stock requirements. Submit to the F&B Supervisor, receive stock from F&B Supervisor as per requisition form and sign. Ensure that opening stock is recorded.
• Ensure fridges are always sufficiently stocked and ensure stock rotation.
• Ensure float is correct, if there is a shortage advise F&B Supervisor prior to opening.
• Greet and thank customers, always act in a pro-active and positive manner. Show interest to customer/punter, pay attention when they speak and maintain eye contact during conversations.
• Present menus to customers/punters and answer questions about menu items.
• Advise on daily specials and make recommendations upon request.
• Promote food and beverage items.
• Communicate in a clear professional manner and address the customer in a respectable manner.
• Present orders beverages and/or food timeously.
• Maintain a friendly smile and a good attitude with every customer.
• After receiving the order, immediately enter the order onto POS (GAAP) to ensure the order is generated.
• Follow up on food delays from the kitchen, advising customers/punters on delays and regularly communicating the status of the order.
• Ensure customer complaints are dealt with efficiently. Record all complaints in the complaint log and communicate all complaints to the F&B Supervisor.
• Collect payments from customer either by cash or card and correctly record the payment. Thank the Customer/punter for the tip.
• Any voids to be authorized by the F&B Supervisor.
• Reconciliation of all sales and cash/credit card payments to ensure that all monies are accounted for.
• Ensure that all personal food and beverage purchases are signed off by the F&B Supervisor. Ensure that the VIP security gets the signed slip for the purchases before leaving the premises.
• Ensure that internal procedures are adhered to.
• Any ad hoc duties that might be required.

What You’ll Bring To The Team:

• Good communication and interpersonal skills
• Strong attention to detail
• High level of integrity, trustworthiness & reliability