Cashier ~ Waterpark (Eastern Cape) at Sun International

Main Purpose of the Job

• Responsible to accurately process all guest billing transactions and access control for the waterpark in accordance with the required standards of the Company.

 Work Condition & Special Requirements

• Ability to work shifts that meet operational requirements.
• Physically able to move operating equipment
• Have an open attitude to perform similar functions in alternative outlets due to operational requirements

 Jobe scope and Responsibilities

Cashiering Services

• Handle all billing transactions for waterpark access control services
• Reconcile payments to tickets sold in the system
• Provide guests with access bangles for the waterpark
• Reconcile float at the end of the day
• Substantiate and report on any float variances
• Secure and transport float as required
• Guest information and copies of transactional documentation is accurately recorded
• Supporting documents have been generated for auditing purposes (where required)

Customer Engagement

• Connect with all guests by providing them with a warm welcome, greeting them with a friendly smile, acknowledging them on arrival and departure, and ensuring respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Identifies customers and understand their preferences
• Educate customers on business unit facilities, products and current promotions
• Be able to pass on all product information (including promotion information, functions, facilities, etc) to guests
• Handle any customer complaints, requests and / or suggestions to resolution, escalating if necessary

Requirements

Education, experience, and competencies required.

• Grade 12 ·        
• English verbal communication skills ·        
• Previous Cashiering experience is an advantage·        
• Numerical skills (calculations)·        
• Problem Solving·        
• Cash / credit transaction knowledge·        
• Collecting Information (listening; asking questions)·        
• Cashiering equipment usage and maintenance·        
• Team co-operation·        
• Cashiering administration·        
• Dealing with Customers·        
• Food & Beverage Product Knowledge·        
• Following Instructions·        
• Menu knowledge·        
• Attention to detail·        
• Basic computer skills·        
• Checking (accuracy in the handling and recording of transactions)·        
• Food & Beverage Service skills·        
• Emotional resilience ·        
• Honesty in the handling of cash ·        
• Presentable