CCTV Surveillance Controller - Fidelity ADT (Midrand) at Fidelity Services Group

MAIN PURPOSE OF JOB:

The monitoring of communication and surveillance devices and to dispatch the necessary resources to process the situation quickly & efficiently. This work is done via the use of radio networks, telephones, mobile & PC devices, as well as devices for overwatch CCTV and LPR camera monitoring - to prevent and/or respond to any incidents requiring security intervention. To communicate fluently, clearly, and professionally with the client-base and internal and external resources covering the client patrols, our responses, and third-party emergency services.

QUALIFICATION & EXPERIENCE

• Matric
• Grade C Minimum
• Excellent Communication skills
• Literate in English  (Written & Verbal)
• Must have report writing skills
• Telephone etiquette
• Computer Literate
• Call Centre / Control room background – environment

 Key Performance Areas:

• Computer Literate (MS Office, Excel, PowerPoint)
• Listener experience essential
• Ability to work shifts
• Good interpersonal skills to be able to deal with clients at all levels
• Good communication skills (speak & write)
• Ability to handle pressure
• Able to work independently
• Prepared to work overtime as required