Latest Vacancies at Fidelity Services Group

Qualifications, experience, and other competencies required:

• Minimum Grade 12
• Grade C accredited and registered
• Minimum of 2 years in the security industry
• Minimum of two valid SAPS Firearm Competencies
• No criminal record
• Willing to undergo criminal checks regularly
• Must be physically fit
• Must reside in the area the position has been advertised

Key areas of responsibility will include:

• Report writing
• Safeguarding
• Patrolling
• Entrance and exit control
• Completing relevant registers
• Standard duties as per training

Core Competencies:

• Good communication skills
• Able to work under pressure
• Able to follow instructions accurately

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Armed Reaction Officers

• Matric/Grade 12 (Minimum Grade 10)
• Valid PSIRA Grade C/B/A registered
• Driver’s licence - Code 8/EB (must have minimum 2 years driving experience)
• Valid Firearm Competency (Business purposes)

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Purpose of the position: 

The overall purpose is to ensure that accurate, timely invoices are raised in SAP including maintenance of the customer Masterfile. The individual will require strong managerial skills to both oversee a sizeable team and liaise with senior leadership.

Minimum Requirements:

• Relevant tertiary qualifications – B. Com or similar
• Minimum 5 years’ managerial experience essential managing large transactional teams
• SAP Billing experience essential
• Computer Literate – excel essential

Skills & Attributes:

• Experience leading finance process and change management ideal
• Experience managing high performing teams
• Previous experience in a matrix organization would be a distinct advantage and is highly preferable
• Proven track record for improving process efficiencies
• Strong leadership skills with an ability to motivate direct reports
• High attention to detail is essential for success
• Excellent communication skills both written and verbal, and internal personal skills
• Excellent analytical and problem-solving skills
• Ability to manage multiple projects concurrently
• Ability to meet strict deadlines
• Numerical accuracy
• Attention to details
• Solid attention to detail to ensure accuracy of information
• Able to work under pressure, target driven, self-motivated & innovative
• Ability to multi-task
• Integrity and trust
• Action orientated
• Time management
• Drive for results
• Strong Interpersonal skills
• High energy levels
• Accurate updating of reports
• Excellent verbal and written communication skills
• Outstanding communication and negotiation abilities as well as Proficient in English
• Strong people management skills
• Knowledge of performance evaluation procedure
• Ability to liaise professionally with personnel at all levels
• Objection handling telephonically

Job Function:

• Process invoices daily/weekly/monthly
• Proactive identification of simplification/automation opportunities
• Process credit memos
• To participate in various ad-hoc projects where necessary
• Preparation of Billing reports
• Ensuring strict adherence to Company policy - zero audit queries or issues               
• Report potential risks to senior management
• Ensure that all jobs to be invoiced in turnaround time
• Accurate & Timeous Invoicing-process invoices daily/weekly/monthly
• Processed credit notes within the turnaround time
• All intercompany invoices to be processed within the cut off dates of the Fidelity Services Group Calendar
• ABSA Service - all jobs must be invoiced within the month we invoice
• Meet deadlines with regards to Advance Bill Run & Intercompany Billing & Normal Billing
• All contacts to be captured with the correct beginning & end dates
• Open all new client accounts (Sold & Ship) with correct information received                                      
• Extract daily, weekly and monthly reports from database
• Monthly KPI's for team
• Communicate capturing cut-off deadlines to business
• Ensure capturing deadlines are met
• Deal with Billing queries from the business       

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Providing a professional and efficient service to customers handling of incoming telephone calls. He/she also has the responsibility of dealing with customers who prefer to contact the company through the Internet (e-mails), text messages, or any other electronic medium.

Minimum Requirements:

• Must possess good communication skills, especially for listening. This is necessary in a bid to ensure a clear retrieval and passage of information to customers.
• Must have good interpersonal skills to always enable an easy flow with customers.
• Must be able to multi-task and manage time properly and effectively.
• Must be able to adapt to different situations and individuals.
• Ability to prioritize in the face of multiple tasks or assignments.
• Ability to work as part of a team.
• Ability to work with little or no supervision.
• Must be always self-driven.
• Must have good knowledge of customer relationship or customer service practices.
• Must have good data entry and typing abilities.
• A minimum of high school diploma
• A higher degree would be of great advantage.
• Must be able to work shift and 
• At least 2 years of work experience in a call centre environment

Key Performance Areas: (not totally inclusive)

• Take customer calls and provide accurate, satisfactory answers to their queries and concerns.
• De-escalate situations involving dissatisfied customers, offering patient assistance and support.
• Assisting clients with complaints of any nature and directing them to the correct department.
• Call clients and customers to restart devices and get CIT slips for signals not received.
• Guide callers through troubleshooting or using the products or services and assist with First line support.
• Review customer or client accounts, providing updates and information about CIT collections, Payments etc.
• Collaborate with other call centre professionals to improve customer service.
• Help to train new employees and inform them about the company’s customer management policies.
• Responsible for managing a whole lot of incoming and outgoing calls in the organization.
• Build long-lasting relationships with customers.
• Keep a comprehensive record of all calls and/or conversations in the organization’s call centre data bank.
• Make sure that whatever response given to the customer(s) is in line with pre-organized communication scripts that have been prepared for different topics that cover customer-related issues.
• Route calls to the appropriate channel(s).
• Move complex issues or complaints to supervisors.
• Willing to work during extended odd hours and/or during holiday periods.
• Reporting on calls logged, open calls not closed and technician performance.
• Assisting with assuring quality control is in place when assisting clients over the phone.

Core Competencies

• Strong communication, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills.
• A patient and empathetic attitude
• Strong time management and organizational skills
• Adaptability and flexibility
• Comfortable working in fast-paced environments
• Troubleshooting skills, either basic or advanced, depending on the role and industry
• Computer literacy
• Phone skills, including familiarity with complex or multi-line phone systems
• In-depth knowledge of a company’s products and/or services. (Training will be provided)
• Expertise in the customer service area they focus in, such as accounts, sales, technical support or another area
• Ability to speak multiple languages, especially those common among callers

Skills

• Analytical
• Communication
• Critical thinking
• Diplomacy
• Leadership and team building
• Change management
• Project management
• Persuasion and influencing
• Judgement and decision making
• Service orientation

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Minimum Requirements:

• Matric/equivalent
• Barchelors Degree/ NQF Level 7
• 5 years’ experience in Key Accounts or Relationship Manager Role
• Strong overall and written communication skills
• Ability to work under pressure and meet targets and deadlines
• Able to work effectively in a complicated environment with minimal management guidance/supervision
• Good analytical and problem-solving ability
• Technical understanding

Key Performance Areas: (Relationship Manager)

• Support the Operations Head of Department with all relationship queries to all corporate partners specifically in relation to the Cash Acceptance Devices
• Full understanding of contracts and SLAs
• Drive internal SLA requirements with Operations Managers, Helpdesk/Contact Centre Manager and Regional Managers nationally
• Facilitating the resolution of all client queries including financial, service and installation escalations
• Responsible for contract management, pricing management and tender submissions
• Align internally with: Operations, Production, Research & Development, Procurement, Warehousing and Finance to ensure client’s requirements are met and escalations are attended to timeously
• Responsible for creation and analysis of customer SLA reports
• Responsible for sales and support of products & services offered and developed
• Relationship management strategies; and delivery of customer service standards
• Provides high level experience and technical knowledge for customers and internal teams
• Work closely with Cash Solutions Senior Executives, Sales Leaders / Representatives and Corporate Account Managers to expand banking and direct client relationships
• Coordinate with banking partners to ensure product and service delivery are addressed in an effective manner
• Perform risk management requirements and leadership during audits and exams
• Efficiently manage department functions, personnel, risks and controls, and administrative processes
• Compile and present in-depth reports for Internal and external Manco and Exco Teams
• Manage department’s budget
• Line management

Core Competencies

• Demonstrates integrity by modelling CashMaster’s values and ethical standards
• Strong analytical skills
• Focuses on impact and result for the client
• Builds strong relationships with clients and external stakeholders
• Leads teams effectively and shows conflict resolution skills
• Consistently approaches work with energy and a positive, constructive attitude
• Demonstrates openness to change and ability to manage complexities
• Commitment to self-improvement and education
• Motivated and goal orientated personality
• Ability to promote integrity and business ethics; demonstrate mature judgment, trust and open communication; ability to ensure effective team work, collaborative behaviour and team spirit
• Ability to multi-task and prioritize work schedules
• Ability to work within a team environment

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Job Description

The overall purpose of this position is to ensure that all deposits have been processed as per contractual agreement between the parties.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cash centre experience or similar role
• Treasury experience in balancing is an advantage  
• Clear disciplinary record
• Able to work under pressure
• Must be able to address and resolve challenges accordingly

Key Performance Areas (not totally inclusive):

• Collect bulk cash from and return to vaults
• Treasury balancing
• Float checks
• Daily stock submissions
• Monthly stock orders
• Daily operations meetings
• Daily sorting of fit and unfit notes
• Packing of ATM’s 
• Dealing with client queries
• General administration duties

Other Personality Attributes and Core competencies:

• Communication skills
• Customer focus
• Possess numeric skills
• Must be honest and reliable
• Must be assertive
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness

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Job Description

The overall purpose of this position is to count and verify the client’s money.

Minimum Requirements:

• Clear criminal record
• Grade 12 or equivalent
• Computer literate
• At least 2 years’ cashier experience or similar role
• Able to work under pressure

Job Specification:

• Ensure that cash processing procedures are adhered to
• Counting and verifying money
• Balancing and reconciling money
• Operating money counting machines
• Packing ATM’s

Other Personality Attributes and core competencies:

• Must be honest and reliable
• Must have good verbal and language abilities
• Able to follow instructions accurately
• Pay attention to detail
• Must be self- motivated
• Willing to work overtime
• Alertness
• Possess numeric skills

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MAIN PURPOSE OF JOB:

The monitoring of communication and surveillance devices and to dispatch the necessary resources to process the situation quickly & efficiently. This work is done via the use of radio networks, telephones, mobile & PC devices, as well as devices for overwatch CCTV and LPR camera monitoring - to prevent and/or respond to any incidents requiring security intervention. To communicate fluently, clearly, and professionally with the client-base and internal and external resources covering the client patrols, our responses, and third-party emergency services.

QUALIFICATION & EXPERIENCE

• Matric
• Grade C Minimum
• Excellent Communication skills
• Literate in English  (Written & Verbal)
• Must have report writing skills
• Telephone etiquette
• Computer Literate
• Call Centre / Control room background – environment

 Key Performance Areas:

• Computer Literate (MS Office, Excel, PowerPoint)
• Listener experience essential
• Ability to work shifts
• Good interpersonal skills to be able to deal with clients at all levels
• Good communication skills (speak & write)
• Ability to handle pressure
• Able to work independently
• Prepared to work overtime as required

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Overall Purpose of the Job:

To ensure overall management of sales, marketing, operations, technical and administrative functions within the branch.  To maintain high operational standards, growing the branch, meet deadline, achieve budget and endeavour to reduce crime levels.

Minimum Requirements

• Post matric qualification in General Management advantageous
• Sales, Marketing or Management diploma advantageous.
• 3 years’ minimum experience, at Mid-Management level.
• Financial knowledge of Budgets, forecasting and Profit and Loss
• Grade B Security Certificate – (existing or to be obtained on appointment)
• Experience in the Security Industry preferred

Duties & Responsibilities

Leadership

• To consistently provide strong leadership of the branch and its employees.
• To communicate with passion the vision and strategy of the branch and its performance.
• To make timely, considered decisions for the long-term success and development of the branch.

Finance, Planning & Controls

• Submit budget plans and stretch targets for each facet of the branch, and ensure these are continually met.
• Submit annual business plans, operating and sales budget for the branch in accordance with regional requirements.
• Manage and ensure accurate forecasting for branch in accordance with Finance.
• Manage Branch P&L to ensure profitability is sustained and growth is achieved
• Manage effective collections for the branch

Operations

• Ensure that effective planning/ production controls are established in all areas and are a key management tool.
• Maintain business functions to increase productivity, quality and customer service whilst reducing costs by utilising modern process techniques.
• Champion the development of a customer focused quality improvement culture.
• Ensure that the appropriate customer service metrics are monitored regularly and that prompt actions are taken where necessary
• Ensure that service levels throughout the branch is sustained
• Drive a community driven pro-active service throughout the branch
• Manage the branch fleet to ensure that no disruptions occur due to vehicles off the road
• Manage operational Area Managers to ensure operational excellence throughout the branch
• Ensure client visits for contact crimes are attended to (It is expected that the manager does not delegate this duty)

Health, Safety and Environment

• Maintain health & safety policies and working procedures.
• Ensure compliance with Company policies, SA laws, codes of practices and corporate guidelines

Marketing

• Drive all marketing activations within the branch
• Drive customer perception within the branch and address issues highlighted in Customer Perception Survey’s
• Drive strong social media presence within the branch identifying influencers and forging good relationships with them
• Drive a culture of “content-creation” to remain relevant in the social media space
• Ensure that OTT strategies are implemented and relevant
• Drive effective/pro-active communications

Commercial

• Be proactive in regularly reviewing customer requirements and feedback.
• Communicate with customers on a regular basis.
• Ensure close liaison with branch sales team.
• Exploit new market and product opportunities via various external routes.
• Create an environment where solutions to technical customer demand issues can be resolved creatively with commercial viable products.

People Management

• Identify training and development needs among staff and coach accordingly.
• People management, including all HR related issues as well as staff development.
• Complete all necessary paperwork for the successful recruitment of terminated staff or new positions which may become available

Business development

• Together with operational managers identify Residential Guarding and bulk sale opportunities
• Generate proposals for bulk business/Residential Guarding sites
• Drive community involvement through operational collaborations and the effective communication thereof
• Manage the profitability of Residential Guarding schemes

Attrition

• Manage all elements of attrition
• Drive reconnections within the branch
• Analyse branch attrition and plan mitigating actions to remedy it
• Manage sales channels to ensure exposure to bad debt and financial difficulty remains at a minimum

Competencies (Technical & Behavioural)

• Computer Literate (MS Office, advanced Excel, PowerPoint)
• Extensive knowledge of Operations, Sales, Technical and Administration.
• Integrity and trust
• People Focused
• Command Skills
• Managing through systems
• Time Management
• Business Acumen
• Drive for results
• Customer Focus
• Managing and Measuring Work
• Building effective teams

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Overall Purpose of the Job: 

The aim of a Quality Inspector is to inspect Dealer and In-house alarm installations.

Minimum Qualifications and Experience:

• Grade 12
• Previous technical alarm experience – proven track record.
• PSIRA Registration – Grade C.
• Computer literate – Microsoft Office and Listener.
• Driver’s license.
• Sober habits and candidate must be presentable.
• Good communication skills.

Main Duties and Responsibilities:

• Schedule inspections with clients and capture the inspection results when needed.
• Capture results and file all inspection results when needed.
• Do 8 inspections and complete all inspection documentation daily
• Generate inspection reports based on the inspection outcome.
• Collect photographic evidence on inspection failures
• Report status of inspections to management and assist in determining common failure reasons with the aim to minimize failures.
• Liaise with Dealer and In-house management regarding inspection results.
• Analyse and report trends found.
• Will be required to travel to other branches.
• Vehicle to be kept clean and tidy at all times
• Follow all relevant Standing Operating Procedures
• Ensure that the disciplinary code is adhered to at all times
• Assistance with any client problems or complaints
• Attend all required meetings and training sessions
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed times
• High standard of service must be upheld
• Ensure compliance of the Occupational Health and Safety Act
• Ensure that the FADT Vision and Mission are upheld at all times