Jobs at Engen

What You'll Have Done Before

Baseline

• NQF Level 5 (Certificate in Credit Management)
• 3 years Credit in a Commercial or Manufacturing credit environment 

Advantageous

• Credit Management Diploma  
• Credit experience in the Oil Industry 
• Ability to communicate in Afrikaans

What You'll Be Doing

DISPUTE MANAGEMENT 

• Transparent and clear query resolution and/or collection process, driving root cause analysis and set-up necessary corrective / counter measurements. Whilst ensuring effective communication to customer re status of resolution / action to be taken.  Manage process for escalating risks where appropriate and in a timely manner.  

COLLECTIONS MANAGEMENT

• Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.  
• Managing a transparent and clear collection process.   
• Maintain records of pro-active collections activities 

CUSTOMER RECONCILIATIONS

• Ensure that all customer statements are accurate and are reconciled, by conducting rigorous checks on all related documentations in line with processes and procedures. 

CASH APPLICATIONS

• Ensure that all payments are correctly allocated and in line with Customer Remittances where applicable

CREDIT MANAGEMENT

• Manage end-to-end process of Accounts Receivable Portfolio.  
• Drive operational performance and manage portfolio ensuring processes efficiently carried out and standards maintained.  
• Managing a transparent and clear collection process, including risk management and mitigation of risk. 
• Operate within credit risk framework, policies and procedures.  Maintain records of internal controls 
• Foster sound working relations with internal and external customers 
• Reporting – Submitted as and when required on AR portfolio view of credit and collection activity, query status

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What you’ll have done before:

Baseline:

• NQF Level 6 (National Diploma in Warehouse and Transportation)
• Must have operational experience in: SAP Knowledge of Extended Warehouse Management system  (EWMS)  Store 
• Knowledge:- In depth knowledge of dispatch function.
• Experience 2-3 years in dispatching role 
• Above average computer skills (word, excel, outlook)
• Working knowledge of applicable handling and loading methods of product on trucks.

Advantageous:

• NQF Level 7 (Warehouse and Transportation)
• Working knowledge of supply chain logistics
• Lube product range knowledge
• Understanding of Engen’s internal policies and procedures
• Basic knowledge of export operations and documentation.
• Basic knowledge of Bulk loading and documentation

What you’ll be doing:

KEY ACCOUNTABILITIES 

PREPARE FOR STOCK RECEIPT

• Monitor requirements to receive stock are understood and the necessary actions are taken. Reference to Receiving procedure and SAP processes.
• Check differences between product requirements is applied to ensure readiness for stock receipt. 
• Monitor quality checks and quantity are done for all incoming products before storing. Reference Quality Management (QM) procedure

RECEIVE STOCK

• Ensure receipt of stock and physical stock reconciliation process is understood. 
• Deliver Timeous receipt.
• Check no stock outs are experienced by depots and customers. 
• Manage physical delivery and receiving product documentation are present, completed and correct. 
• Capture delivery information and record it in system relevant documentation and kept on file with relevant stock count documents. (Parts separation).
• Verify actual product received correlates with delivery documentation. 
• Monitor any discrepancy accounted for as per prescribed procedure.  
• Confirm SAP transaction is used to enter stock on hand.
• Explore product quality is checked against appropriate specifications.
• Process all stock transactions in core information system.
• Do spot checks through the system for incoming products.
• Report daily reconciliation of any discrepancy.

PROCESS ORDER RECONCILIATION (HIGHBAY OPERATION)

• Verify that the stock is correct.
• Confirm daily process order between plant and DC.
• Provide information to relevant stakeholder regarding process order investigation.

STOCK COUNT

• Conduct stock counts and record details as per company procedures. (Reference, Stock Count Procedure).
• Stack product correctly and neatly. 
• Balance physical and theoretical stocks. 
• Minimize variances investigated and unaccounted losses.  
• Utilize Comparison reports between SAP and ISA. 
• Deliver timeous receipting of packaged products.
• Ensure accurate stock count and minimum variance between SAP and ISASTORE by ensuring that all products are checked, bar-coded and stored in line with guidelines. 
• Maintain an accurate register of material produced and transferred from the Plants. 
• Check that all storage locations are counted and make sure all materials have been finalized and properly posted.  

Key Accountabilities Continued:

STAKEHOLDER MANAGEMENT

• Maintain and develop Sound business relationships, customer relationships and maintain Support provided to key service providers Support provided to internal stakeholders

OBSERVE GENERAL HSEQ ON SITE

• Ensure PPE (Personal Protective Equipment) is worn where appropriate as per HSEQ standard and risks of failure to wear PPE understood and explained.  
• Carrie replacement of PPE out as per procedure. 
• Monitor on-site induction process is applied to ensure HSEQ requirements are adhered to for all persons entering operational areas.  
• Conduct risk assessment conducted on any situations that may constitute a threat to health and safety in the operational environment. 
• Check container doors closed and opened in a safe manner to avoid injury from loads that may have moved.
• Report all incidents, fire and hazards daily, and documentation completed.
• Verify that action to reduce these incidents is understood and actioned.
• Assistance is provided on investigation into all incidents and near misses. Root cause of incidents determined and actioned. 
• Identify audit findings and non-conformances in the DC and surrounding area identified and actioned. 
• Adhere to housekeeping standards.
• Utilize fire equipment and follow fire procedures.
• Follow evacuation procedure in the event of the fire alarm being triggered and appropriate assembly points are utilized as per procedure, fire drills carried out during normal operations according to procedure and lay down frequency.

UTILISE FIRE EQUIPMENT AND FOLLOW FIRE PROCEDURES

• Ensure evacuation procedures are followed in the event of the fire alarm being triggered and appropriate assembly points are utilized as per procedure, fire drills are carried out during normal operations according to procedure and lay down frequency.
• Identify that all appropriate firefighting equipment are available on site.
• Monitor firefighting equipment are utilized when necessary. Flameproof equipment is utilized when necessary as per procedure. 
• Confirm procedures are followed in the event of the fire alarm being triggered and appropriate assembly points are utilized as per procedure. Fire drills carried out during normal operations according to procedure and lay down frequency.

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WHAT YOU HAVE DONE BEFORE

• NQF Level 7 (Degree in Marketing/ Sales & Marketing/ Business Management)
• 8 years experience in FMCG, Category Management or Buying.

WHAT YOU'LL BE DOING

CATEGORY MANAGEMENT

• Manage assigned sub-category by building and executing strategic sourcing and category management plans supported by in-depth analysis of purchasing demand, supplier, market, price/cost structures, generate suppliers list and assessment criteria, drive the negotiation strategy and prepare/operationalize the contract to ensure delivery of business objectives
• Develop and ensuring sustainable and effective supplier relationship management through reliable supply base lead pre-qualification of potential suppliers and build partnerships with strategic suppliers
• Develop clear strategy to optimize allocation of spend across suppliers, review supplier performance and assess supplier risks
• Develop supplier segmentation by category, interface with senior suppliers executives to set supplier management targets
• Manage end-to-end contract management life cycle and develop mitigation plans to ensure delivery and performance of suppliers as per agreed by SLA's
• Engage suppliers and dealers continuously for feedback sharing on product and category performance and jointly conduct site visits with sales team

HSEQ COMPLIANCE

• Ensure quality of listed products, and safety of product ingredients and that all listed products conform to sell by dates

BUSINESS PROCESSES

• Conduct relevant promotions, planogramming of categories and subcategories, new concept development, product master per supply per category and develop & manage a dealer's ordering system to ensure efficient business operations

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What you'll have done before:

Baseline

• NQF Level 7 (Degree in BSc. Statistics / BCom Accounting or IT) 
• 5 years’ experience in Point of Sale & Payments Solutions and Card Payment Systems
• Experience in relevant IT Technologies (MIS, SAP)
• Project Management experience

What you will be doing:

EDC ADMINISTRATION AND QUERY MANAGEMENT 

• Provide support by administering, processing and managing queries on EDC
• Provide EDC monthly tasks and reporting
• Provide query management and support continuously

EDC SYSTEM TRAINING 

• Ensure capability by providing training on EDC system on a regular basis 

LOYALTY PROGRAMME ADMINISTRATION

• Provide support, administration and management of loyalty cards and by ensuring processing and query management processes are handled effectively

CUSTOMER SUPPORT

• Provide support to customers through management of customers queries (dealers and fleet owners )

INFRASTRUCTURE MANAGEMENT

• Manages the SEFT system infrastructure in support of Retail business

FLEET SOLUTIONS STRATEGY

• Develop the fleet solutions strategy and provide guidelines on how best to deliver and support the strategy