Fidelity Services Group is Southern Africa's largest integrated security solutions provider and the industry leader in protection innovation. Excellence in service delivery and implementation are fundamental to our impressive track record. By keeping abreast of the latest trends and technological developments globally, and continuously evolving and innovatin...
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The monitoring of communication and surveillance devices and to dispatch the necessary resources to process the situation quickly & efficiently. This work is done via the use of radio networks, telephones, mobile & PC devices, as well as devices for overwatch CCTV and LPR camera monitoring - to prevent and/or respond to any incidents requiring security intervention. To communicate fluently, clearly, and professionally with the client-base and internal and external resources covering the client patrols, our responses, and third-party emergency services.
QUALIFICATION & EXPERIENCE:
Matric
Grade C Minimum
Excellent Communication skills
Literate in English (Written & Verbal)
Must have report writing skills
Telephone etiquette
Computer Literate
Call Centre / Control room background – environment
Key Performance Areas:
Computer Literate (MS Office, Excel, PowerPoint)
Listener experience essential
Ability to work shifts
Good interpersonal skills to be able to deal with clients at all levels
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