CD Execution & Support Analyst at Unilever

JOB PURPOSE

• The Customer Analytics role will transform customer (audit/performance) data into actionable insights that drives operational effectiveness, improve Unilever Market share position, and fuel sales growth. This role sits at the intersection of data science and business strategy, partnering closely with Operational sales, Account Managers & CSP to shape data-driven decision-making. Drive change management processes by fostering and encouraging the adoption of data driven tools eg EDDGIE

WHAT WILL YOUR MAIN RESPONSIBILITIES BE

• Develop, maintain, and enhance Customer, Category Operational KPI’s to optimize performance.
• Report on the status of Operational (data driven) KPI’s achieved eg TDP, Pricing, OSA
• Suggest/Support the Build of Simple operational dashboards for progress reporting of these data driven KPI’s (where required)
• Conduct analyses to pinpoint operational growth opportunities and bottlenecks.
• Translate complex analyses into clear, executive-ready presentations with strategic recommendations.
• Collaborate with cross-functional teams (CX, CSP, NAM & Global support teams) to lead new projects & integrate analytics insights into operational growth plans by customer/category

EXPERIENCES AND QUALIFICATIONS

• Bachelor's degree (pref. Data, Business Science)
• Minimum 2 years’ relevant experience, exposure to customer, supplier or data.
• Experience FMCG trade and data analytics is mandatory
• Attention to detail and rigor and order is essential.

SKILLS

• Analytical mindset with a passion for solving problems. 
• Clear, concise communication & influencing skills tailored for both technical and non-technical audiences.
• Curiosity to dive deep into data and challenge assumptions.
• Collaborative spirit and ability to drive alignment across stakeholders.
• High degree of ownership and ability to deliver under tight deadlines.
• Clear understanding of Customer operations ie (ordering systems and patterns, data feeds, shelf management programmes, rsp setting and internal operational servicing)
• Ability to build dashboards as required
• Team orientated, proactive, flexible, confident and must show initiative in work.