Cellular Xpert - Limpopo - Polokwane at Publicis Groupe

• A Cellular Xpert is responsible for driving sales in stores through on-site, face-to-face interaction; liaising between stores & their regionals, as they provide valuable information about products and services offered. They work closely with sales teams and managers to promote lead generation and create upsell opportunities. The primary objective is to maximize profitability within their allocated list of stores.
• Cellular Xperts will be required to visit a set number of stores and drive knowledge of various network providers, ensure that the stores are compliant and able to sell cellular products. This includes assistance with effective stock management, merchandising in stores, training and systems access management. A Cell Xpert should be well updated on the various technological advancements and have the right kind of expertise to excel in communicating these.
• A Cellular Xpert should have a passion for marketing, ability to strike a chord with people, and understand the customers' needs. They should be updated with the latest trends happening in the telecommunications industry and should have a great business acumen. He/she should be target oriented and should be able to develop innovative sales and marketing strategies.

Qualifications

• Matric or NQF equivalent
• 2 years’ experience in a sales role with a track record of exceeding revenue sales targets within the telecommunication/retail sector
• 1 years’ experience in field services, retail sales or similar role may be beneficial

Vehicle Requirements

• Vehicle less than 8 years’ old and must be in the name of the successful candidate.
• Proof of business insurance (with 30-day car hire option)
• Valid Driver’s license

Additional Information

KEY RESPONSIBILITES

• Meet weekly, monthly, and targets through successful implementation of sales and marketing strategies and tactics
• Understand briefs and adjust sales techniques accordingly to meet stated outcomes.
• Diary planning and call execution to ensure store base and required visits are executed on
• Work proactively towards increasing the outlets overall sales achievements

KEY PERFORMANCE AREAS

SALES

• Assist stores to achieve agreed upon sales targets and outcomes within agreed timeframes
• Coordinate sales efforts with marketing initiatives
• Analyse the store’s potential, track sales and provide status reports where required
• Keep abreast of best practices and promotional trends

MERCHANDISING

• Ensure compliance against set marketing standards as set out by the partner.
• Liaise with store and regional managers to maximize merchandising opportunities in line with the allowed planograms from the partner.
• Promote business expansion opportunities to retailers through successful implementation of marketing programs

REPORTING

• Generate and analyse metric reports to measure the success of marketing initiatives and sales programs
• Keep management informed by submitting activity and results reports, such as daily call reports, work plans, and monthly and annual territory analysis.
• Monitor competition and report on current marketplace information related to pricing, products, new products, delivery schedules, merchandising techniques, etc.
• Log attendance on specified reporting tool; checking in and out at the prescribed times
• Attend meetings & trainings as directed to keep abreast of latest developments
• Provide market intelligence and business insights as observed within the territory
• Obtaining specific information about the clients' needs regarding business expansion, problems affecting their sales, detailed information on products and services offered by them, specific business practices like discount offers, seasonal sales, etc., previous advertising history, and other business practices followed

STAKEHOLDER ENGAGEMENT

• Establish, develop, and maintain positive business and customer relationships
• Respond to customer needs and requirements
• Deliver customer services in a courteous manner
• Ensure delivery of products to customers in a timely manner
• Implement best practices in sales and service activities
• Provide ongoing edcation on all products and services
• Expedite resolution of customer complaints and monitor customer feedback
• Network and build trusting relationships with potential customers
• Act as the point persons for internal, external partner sales teams.

OPERATIONAL EXCELLENCE

• Ensure compliance with all processes, policies, and procedures (internal & external)
• Contribute to team effort by accomplishing related results as needed
• Support all company initiatives, by providing actionable feedback, sharing best practices and serve as advocate and information source for our client
• Develop robust knowledge of all product lines/services