A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 80 countries with approximately 66,000 employees and serves more than 3.6 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been ...
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The successful incumbent is accountable to manage customer relationships to ensure Customers receive value and Return on Investment from Air Liquide products and services.
Handles incoming customer related telephonic calls and emails first level communication in a timely and professional manner.
Records customer orders on the ERP system and provides customers with system generated reference number.
Solves and / or redirects customer queries and complaints where possible or ensures queries and complaints are redirected to the correct person / department.
Acts as a liaison between customer and Logistics to ensure satisfactory resolution.
Advising customers of stock shortages and non-deliveries.
Assists in crisis management of severe stock shortages.
Ensure that open sales orders and empty asset returns are investigated and cleared for branches within the Region.
Generating of existing customer quotations as required.
Monitor full returned cylinders and advise customers of the Full Returns Penalty Policy. Invoicing of the penalty fees on a monthly basis.
Creating of orders and border documents for deliveries / collections for Botswana and sourcing of required stock.
Processing of new allocations as requested by customers and the Sales Department and ensuring follow-up until delivery to the customer.
Perform any other reasonable task that may be required or requested in order to achieve the objectives and purpose of the position and the Region.
Matric
Relevant Tertiary qualification (Administration / business management or equivalent)
3yrs experience in Customer Service and Administration
Gmail
Yahoomail