Change Communication Consultant at PricewaterhouseCoopers (PwC)

A career in Sales and Marketing, within Internal Firm Services, will provide you with the opportunity to focus on positioning a distinctive PwC brand in the marketplace and drive long term revenue growth for the Firm. You’ll focus on designing, developing, and implementing communication programmes and media events to promote and sell the PwC’s brand and services as well as contribute to and evaluating our pricing strategies in the marketplace.

Our team is a client focused group that is responsible for positioning the PwC brand and driving long term growth. You’ll work with sales and marketing teams to drive consistency in executing our client relationship, and business development strategy, as well as driving our sales framework to help deliver value on key business initiatives.
To really stand out and make us fit for the future in a constantly changing world, each and every one of us at PwC needs to be an authentic and inclusive leader, at all grades/levels and in all lines of service. To help us achieve this we have the PwC Professional; our global leadership development framework. It gives us a single set of expectations across our lines, geographies and career paths, and provides transparency on the skills we need as individuals to be successful and progress in our careers, now and in the future.

As a Senior Associate, you'll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. PwC Professional skills and responsibilities for this management level include but are not limited to:

• Use feedback and reflection to develop self awareness, personal strengths and address development areas.
• Delegate to others to provide stretch opportunities and coach to help deliver results.
• Develop new ideas and propose innovative solutions to problems.
• Use a broad range of tools and techniques to extract insights from from current trends in business area.
• Review your work and that of others for quality, accuracy and relevance.
• Share relevant thought leadership.
• Use straightforward communication, in a structured way, when influencing others.
• Able to read situations and modify behavior to build quality, diverse relationships.
• Uphold the firm's code of ethics and business conduct.
   

PRINCIPAL ACCOUNTABILITIES

• Partner with the DT Change Managers and Senior Change Communications Specialist to develop compelling change communications outputs to guide people through the change cycle.
• Develop actionable and targeted change communication plans for selected projects.
• Develop new and imaginative ways of communicating change to colleagues across multiple geographies, cultures and working environments.
• Advise on and draft communications for different audiences, while keeping employee perspectives in focus to ensure communications are relevant and accessible.
• Create engaging content (strong copywriting and intermediate design skills required) and ensure all messages are clear, consistent, easy for colleagues to understand and are engaging and collaborative.
• Communications can include diverse topics from workplace to technology changes impacting various levels of the business.
• Coordinate activities with the rest of the programme team and senior leaders to ensure communications are aligned and messaging is consistent.
• Coordinate activities to execute change communications campaigns. This will involve working with teams such as Design, Events, Communications and Marketing (CMD), across Africa.
• Bring innovative thinking and find creative ways to deploy change communication practices that will engage with our staff and Partners and ensure we keep the communication projects being implemented, relevant and value adding.
• Exercise independence and judgment within broadly defined framework and practices to determine the best method for accomplishing work and achieving objectives.
   

MINIMUM QUALIFICATIONS

• Bachelors Degree and two to five years employee communication role(s).
• Passion for employee communications and creating positive employee experiences.
• Ability to write and edit in a variety of styles and formats in a way that is clear, engaging, actionable, and grammatically correct.
• Strong interpersonal skills.
• Quick learner and ability to manage multiple initiatives and adjust to changing priorities.
• Proven ability to work under pressure and meet strict deadlines.
• Project management
• Knowledge of systems such as Lotus Notes
• Understanding of the principles of brand guidelines
• Design capabilities
   

EXPERIENCE

• Minimum of two years’ experience with large scale project communication implementation.
• Experience in managing communications, stakeholder engagement, organizational design and executive alignment for large scale change and/or communications initiatives.
• Experience in communication development, delivery and training in technology based rollouts.
• Understanding of the African business environment and uniqueness of issues.
• Understanding in leading others through change in a fast-moving, global organisation.
• Understanding of formal organisational change management methodology.
• A creative nature with a penchant for driving excitement.
• Some understanding of organisational psychology.
• Conveys information with clarity and directness, ensuring the message is understood across diverse audiences.
   

KEY KNOWLEDGE & SKILLS

• Proven track record in a similar role
• Project management experience in challenging and diverse work teams.
• Strong interpersonal skills with the ability to add value, influence change, innovate, visualize and drive results while working as part of various teams at various levels
• Ability to interact and communicate with internal clients at all levels.
• A good knowledge of the PwC culture and working environment.
• Leadership qualities
• Passion for process improvement
• Team player
• Excellent communicator – both written and in presentation
• Solutions orientated
• Ability to handle complexity and uncertainty
• Openness to new ideas
• Problem solver
• Works well under pressure
• Flexibility to work independently and to support a team where necessary
• Passion for sharing knowledge and building a high performance culture