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  • Posted: Jul 1, 2026
    Deadline: Not specified
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  • Robert Walters is a global, specialist professional recruitment consultancy. "Our story begins in 1985, when our CEO, Robert Walters, opened the first office in Central London. Rob has led the company ever since and has the same passion and commitment today. Over the last 30 years the business has grown and so has our ambition. We now operate across 2...
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    Change Management & Communications Lead

    Role Overview:

    • The Change & Communications Lead will play a dual-discipline role within the Organisational Change Management (OCM) function of the Technology & Innovation team. This individual will lead change management delivery for technology programmes, encompassing impact assessments, stakeholder engagement, readiness planning, adoption tracking, and embedding change initiatives. Additionally, they will drive high-quality communications to support these efforts. As a permanent member of the OCM function, the role also involves contributing to frameworks and standards that build lasting change management capability across the organisation.

    Key Responsibilities:

    • Change Management Delivery: Develop and execute change strategies tailored to programme complexity, including impact assessments, stakeholder maps, readiness plans, and adoption metrics.
    • Stakeholder Engagement: Design structured engagement plans to address resistance, enhance sponsor capabilities, and equip managers to lead their teams effectively through change.
    • Communications Planning: Create audience-focused communication materials such as emails, intranet updates, FAQs, leadership talking points, and townhall content that are clear and motivating.
    • Go-Live Support: Own readiness assessments and provide hypercare communications post-go-live to ensure smooth transitions.
    • Capability Building: Contribute to reusable templates and tools for lower-complexity change management handled by project managers independently.
    • AI Utilisation: Actively leverage AI tools to enhance the quality and efficiency of communications outputs.

    Personal Characteristics & Experience Requirements:
    The ideal candidate should possess:

    • A relevant tertiary qualification in Change Management or Communications; formal certifications like Prosci or APMG are advantageous.
    • At least 5 years of experience in organisational change management with strong expertise in communications; experience in enterprise technology or operating model transformation is preferred.
    • Proficiency in structured methodologies (e.g., ADKAR, Prosci) applied pragmatically to deliver proportionate strategies for complex programmes.
    • Demonstrated ability to manage multiple concurrent change programmes while maintaining strategic focus and attention to detail.
    • Active use of AI tools in day-to-day work with examples showcasing improved quality or efficiency.

    Attributes:

    • Trusted collaborator with stakeholders at all levels; able to challenge constructively when needed.
    • Confident influencer who can navigate competing priorities while maintaining high-quality outcomes under pressure.
    • Self-motivated and capable of independently managing end-to-end workstreams within a lean team structure.
    • Adaptable and curious about emerging trends in change management, particularly the integration of AI tools into planning and execution processes.
    • Resilient in fast-paced environments with a human-centred approach to how change impacts individuals.

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    Method of Application

    Interested and qualified? Go to Robert Walters on www.robertwaltersafrica.com to apply

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