Change Management & Communications Lead at Robert Walters

Role Overview:

• The Change & Communications Lead will play a dual-discipline role within the Organisational Change Management (OCM) function of the Technology & Innovation team. This individual will lead change management delivery for technology programmes, encompassing impact assessments, stakeholder engagement, readiness planning, adoption tracking, and embedding change initiatives. Additionally, they will drive high-quality communications to support these efforts. As a permanent member of the OCM function, the role also involves contributing to frameworks and standards that build lasting change management capability across the organisation.

Key Responsibilities:

• Change Management Delivery: Develop and execute change strategies tailored to programme complexity, including impact assessments, stakeholder maps, readiness plans, and adoption metrics.
• Stakeholder Engagement: Design structured engagement plans to address resistance, enhance sponsor capabilities, and equip managers to lead their teams effectively through change.
• Communications Planning: Create audience-focused communication materials such as emails, intranet updates, FAQs, leadership talking points, and townhall content that are clear and motivating.
• Go-Live Support: Own readiness assessments and provide hypercare communications post-go-live to ensure smooth transitions.
• Capability Building: Contribute to reusable templates and tools for lower-complexity change management handled by project managers independently.
• AI Utilisation: Actively leverage AI tools to enhance the quality and efficiency of communications outputs.

Personal Characteristics & Experience Requirements:
The ideal candidate should possess:

• A relevant tertiary qualification in Change Management or Communications; formal certifications like Prosci or APMG are advantageous.
• At least 5 years of experience in organisational change management with strong expertise in communications; experience in enterprise technology or operating model transformation is preferred.
• Proficiency in structured methodologies (e.g., ADKAR, Prosci) applied pragmatically to deliver proportionate strategies for complex programmes.
• Demonstrated ability to manage multiple concurrent change programmes while maintaining strategic focus and attention to detail.
• Active use of AI tools in day-to-day work with examples showcasing improved quality or efficiency.

Attributes:

• Trusted collaborator with stakeholders at all levels; able to challenge constructively when needed.
• Confident influencer who can navigate competing priorities while maintaining high-quality outcomes under pressure.
• Self-motivated and capable of independently managing end-to-end workstreams within a lean team structure.
• Adaptable and curious about emerging trends in change management, particularly the integration of AI tools into planning and execution processes.
• Resilient in fast-paced environments with a human-centred approach to how change impacts individuals.