Change Specialist at NTT Ltd.

Your day at NTT DATA

• The Change Specialist supports the successful delivery of enterprise transformation initiatives across the organisation. Working closely with the Change Director and transformation teams, the role helps drive adoption of major change initiatives including AI adoption, ERP implementation, process standardisation and culture change.
• The role combines hands‑on execution of change management tools and methods with strong stakeholder engagement to ensure that transformation initiatives are understood, adopted and sustained across the organisation.

Key Responsibilities
Change Analysis & Planning

• Conduct change impact assessments to understand how initiatives affect teams, roles and processes.
• Perform stakeholder analysis and mapping to identify influence, support and resistance dynamics.
• Conduct change readiness and risk assessments.
• Support development of practical change and adoption plans aligned with transformation programs.

Adoption & Behavioural Change

• Design and support interventions that enable behavioural adoption of new technologies and processes.
• Identify barriers to adoption and work with teams and leaders to address them.
• Support initiatives that increase utilisation, capability and confidence in new systems such as AI tools or ERP platforms.

Change Analytics & Insights

• Track and refine key indicators of adoption and change effectiveness.
• Develop simple dashboards to monitor adoption, engagement and readiness.
• Support measurement of benefit realisation and change ROI.

Stakeholder Engagement

• Work with program teams, business leaders and regional stakeholders to support change initiatives.
• Coordinate engagement activities that build awareness and ownership of transformation initiatives.

Communication & Enablement

• Support development of clear communication and engagement materials.
• Assist with enablement initiatives that help employees adopt new technologies and processes.

Skills & Attributes

• Strong learning agility and curiosity
• Ability to apply structured change management tools and frameworks
• Strong analytical thinking and problem solving
• High emotional intelligence and stakeholder awareness
• Resilient and comfortable working in fast‑moving transformation environments
• Strong communication and facilitation skills
• Organised with strong attention to detail

Required Experience

• 5 years' experience in change management, transformation, or consulting
• Exposure to technology or digital transformation initiatives
• Experience with tools such as change impact analysis, stakeholder mapping, readiness assessments and adoption tracking
• Hands-on experience in driving adoption projects / programs in large organisations or multinational environments beneficial

Qualifications

• Bachelor’s degree in Business, Technology, Organisational Psychology or related field
• Change management certification (e.g., Prosci, ACMP) beneficial but not essential