Channel Account Manager at Liquid Telecom South Africa

Position Function:

To effectively position Liquid Telecom to be the Telecommunications partner of choice in the market by cultivating relationships, identifying opportunities and consultatively selling Liquid Telecoms services and solutions that meets the clients requirements. Achieving and exceeding sales targets.

Key Ouput Areas

Effective Account Management

• Develop and maintain business relationship with customers
• Gain in-depth understanding of the customer’s business and industry
• Identify key role players and develop and maintain a personal professional network with relevant decision makers
• Develop and maintain an account plan within the context of the customers objectives and Liquid Telecom's strategy
• Obtain information on competitor activity and evaluate and implement
• Understand the customers’ requirements and implement customer business growth strategies in conjunction with Liquid Telecom's delivery and support functions
• Ensure that all Service Levels agreements are met
• The Account Manager serves as the primary contact liaison and take full accountability for account
• Managing internal departmental escalations
• Conduct regular customer meetings at their premises

Build and Grow Client Relationships To ensure excellent Customer Experience

• Understand clients' business and generate new ideas to enhance client performance.
• Build trust, credibility, and client referrals
• Develop a client centric strategy
• Maintain or improve account profitability by customizing solutions as per customer requirements
• Participate in broader Liquid Telecom strategies and business initiatives in order to generate more revenue
• Identify new market opportunities by selling and integrating Liquid Telecom’s offerings to new and existing clients
• Develop, review and implement a detailed sales strategy for all accounts
• Ensure all support departments are adequately briefed on customer details, to enable delivery of the order and adequate after sales customer support
• Conducts business professionally and ethically by adhering to all company policies, procedures and business ethics codes
• Develop a spirit of camaraderie by initiating social events / team building events with customers
• Manage, in conjunction with Service Management all customer complaints or any crises
• Issuing of refunds / credit notes
• Keeping accurate records of discussions or correspondence with customers

Development and maintenance of a sales pipeline in order to reach sales targets

• Responsible for generating leads and developing a pipeline for the sales segment
• Identify and establish relationships in new and existing geography and segments
• Provide pre-sales and after-sales assistance in bid/tender processes
• Manage customer relationships with allocated and new clients
• Deliver presentations and propose consultation-based solutions
• Keep abreast on the market changes and have a broad understanding of Telecommunication Services, Frameworks, Technologies

Qualifications & Experience

• Minimum NDip in relevant field of study
• Minimum 5 years experience in a similar field and environment
• Possession of relevant technical OEM certifications will be highly advantageous
• Proven track record in successfully building a channel partner base with effective management thereof