Channel Manager: MFP and Momentum Consult at Momentum Metropolitan Holdings Limited

Role Purpose    

• Oversee and lead the execution of strategy, development and growth of the Consult by Momentum and MFP short-term insurance channel; manage and optimize distribution teams activities to align with and support both franchise and independent planner and broker models. Responsible for building channel confidence through relationship management, skills development, minimizing compliance risk and insight driven resource allocation.

Requirements    

• NQF5 Qualification in short-term insurance or business management
• Relevant business degree
• Previous experience in leadership role
• Management development programme
• 7 - 10 years short term insurance sales / distribution experience
• 3 - 5 years' management experience

We're looking for someone with:

• Exceptional level of knowledge in personal and commercial lines insurance
• Deep understanding of the insurance industry landscape and legislation
• Expertise in sales management and sales skills development
• Good understanding of social media channels and basic marketing concepts
• Knowledge of Consult and MFP channel practices, compliance and contractual elements
• Basic understanding of FAIS requirements (advice process)

Duties & Responsibilities    
Responsible for successful execution of Key performance indicators:

• New business volumes: facilitate the achievement of new business targets in each of the specific focal areas Consult and MFP.
• New business income: facilitate achievement of targeted API, by ensuring improved average premium value through multi risk portfolios for Consult and MFP
• Footprint growth: ensure that the targeted number of supporting planners are achieved within each focal area.
• Safety Value proposition penetration: embed safety value proposition and penetration within planner client base.
• Efficiency ratios: achieve targeted lead to quote and quote to sale success rate per focal area.

Relationship Management:

• Representative of the Short-term insurance product house within the Channel framework, including attendance of regional meetings and performance updates.
• Contribute to sustaining a competitive edge through external networking and benchmarking and representation on related forums.
• Assist channel managers, financial planners, brokers and internal staff members with the facilitation of sales and/or client concerns/complaints.
• Participating in and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service.
• Engage with key internal and external stakeholders to identify changing client needs and make recommendations to align service offering with client needs.
• Build and sustain key relationships with franchise principals and specialist financial planners including Consult by Momentum and MFP in all regions including regular regional visits.

Performance and Data Management:

• Implement performance management structures and processes with team members and external partners.
• Ensure performance MIS is suitable for managing key performance metrics across focal areas.
• Utilize performance management data sets to conduct insight driven engagement with distribution teams as well as regional managers and financial planners.
• Establish an executive reporting cycle and framework that encompasses each focal area.

People:

• Establish key performance indicators, aligned to the overall channel strategy that will form part of balance score card for team members.
• Demonstrate exemplary leadership behaviour, through personal involvement, commitment and dedication in support of organizational values.
• Enable a learning and growth culture whereby information regarding successes, issues, trends and ideas are actively shared between team members.
• Establish a high performance and winning culture within the team.
• Implement regular team meetings: performance updates, sharing of business / process changes.
• Effective use of periodic incentives to drive targeted outcomes within the team.
• Establish personal development plans for each team member based on unique talent mapping process.
• Select and recruit suitably qualified talent in line with Employment Equity principles and Momentum Group values.

Finance:

• Implement and provide feedback on the effectiveness of financial policy, practice and procedures: cost saving initiatives.
• Effective allocation and utilization of financial resources; incentives, travel, planner, or channel entertainment.
• Ensure good standing of expense account; ensure that expenses remain within budget.
• General administration of channel expenses.

Client:

• Marketing; co-create marketing material with the product house in accordance - with channel needs Brand awareness within channel: ensure regular engagement with channel marketing team to increase presence in lead generating space: content on Mconnect and Campaign master.
• Practice management principles: develop a framework of key activities to be conducted with financial planners Planner enablement: review current training material and training processes to ensure effective skills transfer to financial planners and Consult.
• Communication: ensure constant and effective communication to channel and financial planner community.
• Compliance: assist in embedding the channels' short-term insurance advice process and ensure constant review of operational processes to improve ease of work including completion of PST’s.
• Develop operational plans that effectively identify and develop broker and franchise networks.

Competencies    

• Business analytics
• Executive reporting
• Problem solving skills
• Planning & project management skills
• Creative thinking
• Managing high performance teams
• Interpersonal skills
• Influencing skills
• Interpreting and reporting performance data
• Providing Insights
• Generating Ideas
• Executing Strategies
• Convincing People
• Articulating Information
• Making Decision
• Coaching People