Channel Manager - Technology Alliances at Clickatell

We are looking for a Channel Manager that will work with key Channel business relationships with Big Tech organizations that are critical partners to Clickatell’s journey towards enabling Chat Commerce for its end-consumer Brands. The Channel Manager will be responsible for day-to-day business management and relationships with Business Messaging platforms (WhatsApp, Facebook, Instagram, Apple etc) to drive mutually beneficial sales, marketing and product beta opportunities.

This role involves coordinating with cross-functional teams from product, sales, pre-sales and development teams to deliver on customer needs, meeting sales targets and ensuring our roadmap is enabled. Finally, this role will be involved in the build-out of joint business plans that align to product, business, technical and marketing teams to the regions and segments that Clickatell operates in.

Key Resposibilities:

• Develop a Channel growth plan to drives sales within named, inside and small business accounts.
• Champion Clickatell’s application for Market Development funding with key Channel partners to deliver better business results.
• Research, identify, create and present business opportunities that can drive revenue through solution development given its product market fit for prospective markets/segments.
• Identify revenue opportunities supporting Clickatell’s Chat Commerce goals supporting customer engagement/experience, shopping or downstream payment processing and settlement.
• Act as a key enabler for Commercial agreements which includes working across teams in legal, compliance, products, development and sales.
• Facilitate early access to beta programs with Channel Partners allowing Clickatell to deliver first to market solutions and innovative use cases in Chat Commerce.

Requirements

• You are a pacesetter, who is strong in execution and comfortable in a fast-paced environment and working across multiple projects simultaneously. You set the priorities to deliver practical solutions for opportunities and change. You achieve results though maximizing resources and leading the way to the best solutions. You build and invest in relationships and influentially engage across teams, and with specialists, to brainstorm and arrive at the right answers. You develop, finetune and manage processes and coach the team on procedures and adopting new techniques. You are incredibly independent and a self-starter with a microscopic attention to detail. You take initiative by being resourceful and proactive.

Work Experience

• 7+ years of experience working in sales, business development and/or marketing, in a high growth, B2B SaaS/CPaaS organization
• Experience managing relationships both internally and externally

Knowledge and Ability

• Self-driven starter that is nimble, flexible and adaptable to change
• Product-oriented mind-set that understands the rigor and process needed to bring great offerings to market
• Excellent negotiation skills
• Natural presence supported by strong written, verbal and communications skills
• Comfortable with working across geos and distributed teams
• Proven relationships skills supported by industry knowledge in some key verticals like financial services, telecom, and retail
• Demonstrated track record of bringing new services or products to market
• Curious by nature and on an endless learning journey

Benefits
Perks of the Role

• Medical Aid contribution
• Pension fund contribution
• Quarterly performance incentive bonus
• Risk benefit company contributions
• Reimbursable communications allowance for internet and mobile phone bills
• Half-day off on your birthday
• 5 personal days leave a year, over and above your annual leave
• Remote Working (our offices are currently open for essential use only due to COVID-19)
• Home office set-up with laptop, monitor and other related items.