Channel Operations Associate at Houst

What you'll do:

Listing Management:

• Build and update listings on diverse online platforms, ensuring accuracy, consistency, and maximum visibility.

Lettings Process Management:

• Oversee the entire lettings process, proactively responding to inquiries, and securing bookings through collaborative efforts with internal teams.
• Navigate the short-lets booking process from initiation to completion, ensuring a seamless and positive experience for both guests and hosts.

Guest Experience Enhancement:

• Manage guest booking extensions, oversee the check-out process, and facilitate timely and accurate deposit refunds.
• Act as a liaison between guests and internal departments, addressing inquiries and resolving issues promptly.

Interdepartmental Collaboration:

• Collaborate with internal departments to address their inquiries and streamline processes related to the Channels team's operations.
• Foster a cooperative environment by providing support and information to internal stakeholders as needed.

Quality Assurance:

• Uphold the highest standards of quality in all outputs of the Channels team, ensuring that each listing and interaction reflects our commitment to excellence.

Continuous Improvement:

• Actively contribute to projects aimed at enhancing operational efficiency and elevating the overall performance of the Channels team.
• Provide valuable insights and feedback to drive continuous improvement in processes and strategies.

Requirements

• Experience in online listing management and short-term letting operations is preferred
• Ability to use Excel or Google Sheets to analyse data and present findings
• Strong organisational and time management skills, with the ability to prioritise tasks effectively
• Excellent communication and interpersonal skills, with the ability to collaborate with diverse stakeholders
• Ability to multitask and handle multiple projects simultaneously
• Resourcefulness, initiative, and a proactive approach to overcoming challenges
• Extreme attention to detail
• A passion for delivering exceptional guest experiences and contributing to the success of our hosts