Chief Technology Officer (CTO) at Human Accent

Key Performance Areas (Core, essential responsibilities – outputs of the position)
Key Responsibilities
Technology Strategy & Digital Transformation

• Develop and implement a technology roadmap aligned with Austell’s growth and commercial strategies.
• Drive digital transformation initiatives, including AI-driven analytics, automation, IoT, and blockchain applications for supply chain and operations.
• Oversee the integration of digital tools into sales, marketing, and medical affairs to enhance engagement with healthcare professionals and consumers.

Data Strategy, Data Warehousing & Governance

• Lead the development and management of enterprise data warehouses to centralize, structure, and analyse business-critical data across all divisions.
• Establish and implement data governance frameworks to ensure data integrity, security, compliance, and accessibility.
• Optimize data architecture and cloud-based storage solutions for scalable and efficient data processing.
• Drive AI and predictive analytics initiatives to enhance decision-making in commercial and supply chain operations.
• Ensure compliance with global data privacy regulations (POPIA and SAHPRA) and industry best practices.

Enterprise Systems, IT Infrastructure & Cybersecurity

• Oversee ERP (Enterprise Resource Planning), CRM (Customer Relationship Management), and cloud-based digital infrastructure to ensure operational efficiency and scalability.
• Strengthen cybersecurity frameworks to safeguard Austell’s data, intellectual property, and regulatory compliance.
• Implement cloud and hybrid IT solutions to drive agility and cost-effectiveness.
• Make strategic decisions on IT hardware investments, ensuring alignment with business needs, cost efficiency, and future scalability.
• Ensure business continuity and disaster recovery strategies are in place for all technology functions.

AI, Data & Business Intelligence

• Implement AI-powered business intelligence solutions to optimize decision-making and performance tracking.
• Drive data analytics and machine learning models to enhance predictive forecasting, sales effectiveness, and operational efficiency.
• Ensure cross-functional teams can access real-time data insights for improved business decision-making.

Leadership, Team Management & Development

• Build and lead a high-performing technology team across IT, digital transformation, data analytics, and AI.
• Manage and mentor technology teams, ensuring strong collaboration, efficiency, and technical excellence.
• Foster a culture of innovation, agility, and continuous learning within Austell.
• Collaborate with the executive team to align technology initiatives with business goals.

Minimum Requirements

Key Qualifications & Experience

Essential Requirements:
Education:

• Bachelor's or Master’s degree in Computer Science, Engineering, AI, Data Science, or a related field. An MBA is a plus.

Experience:

• Minimum 10+ years of leadership experience in technology, data management, and digital transformation, preferably in pharmaceuticals, healthcare, life sciences, or consumer health.
• Proven experience in managing teams, leading cross-functional technology initiatives, and driving innovation.

Expertise in:

• Enterprise Data Warehousing (EDW) and Data Governance Structures.
• AI, big data, and machine learning applications in business.
• ERP, CRM, and cloud-based digital infrastructure.
• Cybersecurity, data privacy, and regulatory compliance (POPIA and SAHPRA).
• IT hardware investment decisions and infrastructure management.
• Agile methodologies and digital transformation frameworks.
• Proven leadership in building and scaling tech teams in a dynamic, growth-focused organization.

Preferred Skills & Attributes:

• Visionary thinker with the ability to anticipate and leverage emerging technologies.
• Experience in scaling technology in multinational operations.
• Strong business acumen with a track record of aligning technology with commercial success.
• Knowledge of pharmaceutical and healthcare technology trends.
• Ability to collaborate with cross-functional teams and executive leadership.