NCR has separated into two separate and distinct companies: NCR Atleos and NCR Voyix.
NCR Atleos (NYSE: NATL) is a leader in facilitating banks and retailers to deliver best-in-class self-service banking experiences for consumers. NCR Atleos helps customers expand their reach, provide greater financial access for customers and reduce operational complexit...
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Understand the role of each team within the department and constantly engage to achieve goals
Customer Care: Log all inbound, outbound, and ad hoc events
Communications: Proactively engage with merchants regarding ATMs that are out of service
Screen and assign all internal and external email/telephone enquiries and requests
Manage all customer communications and ensure issues are timeously resolved
Manage all related aspects of cardholder transactions disputes
Ensure disputes are resolved and reported on within agreed SLAs
Ensure sufficient receipt paper is provided to all self-cashed merchants and CIT service providers in time, and within the pre-determined cost brackets
Troubleshoot and resolve ATM issues, including hardware & software components
Consistently monitor and maintain, and/or improve site and cash centre uptime SLAs
Monitor, action, and report on critical sites to ensure best resolution
Raise events for matters that require a sit visit or other intervention
Practice and facilitate excellent relation building with service providers
Adhere to guidelines and protocols regarding 3rd party engagements
Ensure constant revision and refining of processes and procedures
Follow prescribed channel of communication when making recommendations/escalations
Report and follow up on system issues and failures
Be available for the cycle shift work on weekends and public holidays
Offers of employment are conditional upon passage of screening criteria applicable to the job.
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