Open Roles at NCR Atleos

Job Summary

New Deal Processing:

• Liaise with potential customers to obtain required documentation.
• Prepare deal approval pack on all new applications received.
• Scrutinize new ATM deal applications for final sign off.
• Ensure all new applications move through the correct channels, are reviewed for approval, and installed within the agreed timeframe.
• Determine cash flow from bank statements.
• Follow up on deals that are on hold due to outstanding documentation.
• Complete the take-on process including the processing of banking details.
• Continuously follow up on the installation process status to avoid delays.

Existing Site Performance:

• Manage early termination requests, competitor installations and change of ownerships.
• Manage the ATM renewal process from start to completion.
• Discuss and resolve issues directly with clients.
• Manage contract changes and ATM conversions.
• Review inactive ATM sites on a daily basis to determine reasons for inactivity.
• Manage clients to ensure their inactive ATM becomes active again.
• Determine and implement appropriate action to improve ATM performance for identified sites.
• Review month-to-month performance of ATM base
• Identify ATM sites that require a CRM visit.
• Submit request for ATM removals where required.

Administration & Reporting:

• Compile relevant reports relating to monthly ATM uptime, performance, and branding.
• General contract administration
• Documentation and filing of all client correspondence.
• Escalate issues according to the company and legal procedures.

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Position Detail

• Understand the role of each team within the department and constantly engage to achieve goals
• Customer Care: Log all inbound, outbound, and ad hoc events
• Communications: Proactively engage with merchants regarding ATMs that are out of service
• Screen and assign all internal and external email/telephone enquiries and requests
• Manage all customer communications and ensure issues are timeously resolved
• Manage all related aspects of cardholder transactions disputes
• Ensure disputes are resolved and reported on within agreed SLAs
• Ensure sufficient receipt paper is provided to all self-cashed merchants and CIT service providers in time, and within the pre-determined cost brackets
• Troubleshoot and resolve ATM issues, including hardware & software components
• Consistently monitor and maintain, and/or improve site and cash centre uptime SLAs
• Monitor, action, and report on critical sites to ensure best resolution
• Raise events for matters that require a sit visit or other intervention
• Practice and facilitate excellent relation building with service providers
• Adhere to guidelines and protocols regarding 3rd party engagements
• Ensure constant revision and refining of processes and procedures
• Follow prescribed channel of communication when making recommendations/escalations
• Report and follow up on system issues and failures
• Be available for the cycle shift work on weekends and public holidays
• Offers of employment are conditional upon passage of screening criteria applicable to the job.

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Job Entails

We are looking for a Senior Software Engineer to join our Development team. This opportunity will be based in Johannesburg, South Africa.
You will be part of a collaborative working environment where “out of the box” thinking and agility is embraced.

You will join our development team where you will be offered the mentorship and resources required to not just deliver company value but to also draw as much value from your own experiences.

So, come join us at NCR Atleos to realize your full potential and in the process shape the future of commerce.

Position Summary & Key Areas of Responsibilities

• Develop code based on the specifications provided.
• Participate in code development by actively writing code and conducting unit testing.
• Support the QA processes.
• Work with development team to troubleshoot development environment, production environment, performance tune and optimize code.

Basic Qualifications

• 3-5 years of relevant working experience.
• Bachelor’s and/ or Master’s degree in Computer Engineering, Computer Science or any other related field.
• Knowledge and experience in one (or more) of the following: C# .NET, Java.
• Knowledge and experience in one (or more) of the following: JavaScript, HTML5, CSS3.
• Strong understanding of object-oriented programming.
• Excellent problem solving and analytical skills.
• Proven ability to design and develop large scale, complex applications.
• Ability to work from rudimentary requirements and specifications.
• Excellent teamwork and collaboration skills.
• Fluent communication in English language, in both verbally and written.

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Job Entails

We are looking for a Software Engineer to join our Professional Services team. This opportunity will be based in Johannesburg, South Africa.
You will be part of a collaborative working environment where “out of the box” thinking and agility is embraced.

You will join our professional services team where you will be offered the mentorship and resources required to not just deliver company value but to also draw as much value from your own experiences.

So, come join us at NCR Atleos to realize your full potential and in the process shape the future of commerce.

Position Summary & Key Areas of Responsibilities

•  Actively participate in technical support operations, assisting with customer needs
•  Respond to customer requests, identifying problems, and providing the customers with all the necessary information to resolve their issues
•  Seek to understand problems and then with COE help to reproduce at lab, localize, and describe them before passing them on to software support.
•  Work extensively with the issue tracker (e.g. JIRA), searching for existing similar reports and submitting new ones.
•  Test solutions at customer premises.
•  Maintain issue tracker log for customers, per customer.
•  Support the QA processes
•  Understand how the customer will be using the system in order to include the relevant and comprehensive end-to-end user scenarios in the test plan
•  Deliver technical IT support as required to our client SW stack solution.

Basic Qualifications

•  3-5 years of relevant working experience.
•  Bachelor’s and/ or Master’s degree in Computer Engineering, Computer Science or any other related field.
•  Knowledge and experience in one (or more) of the following: C# .NET, Java.
•  Knowledge and experience in one (or more) of the following: JavaScript, HTML5, CSS3.
•  Strong understanding of object-oriented programming.
•  Excellent problem solving and analytical skills.
•  Proven ability to design and develop large scale, complex applications.
•  Ability to work from rudimentary requirements and specifications.
•  Excellent teamwork and collaboration skills.
•  Fluent communication in English language, in both verbally and written.
• Offers of employment are conditional upon passage of screening criteria applicable to the job.

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Reason for discussion:  Self-Cash Support Consultant Responsibilities and Expectations

• Answer all incoming calls – irrespective how many calls you have taken prior.
• Make the required outbound calls for your respective sites.
• SC consultants to provide accurate and transparent comments when completing any self-cash ATM monitoring report. E.G., “Note jam – Site was advised, ATM offline – Site to restart, Cash/Cassettes out – Site was adv to load or SMS sent to site”. These comments will not be accepted as we require a dedicated contact person at site, a plan of action from the ATM custodian and follow up the next day to ensure the ATM custodian stick to their commitment.
• SC consultants are responsible to engage with ATM custodians for their assigned sites and improve contactability E.G Escalate to ATMP/AM’s for assistance, request a site visit if you are unable to reach a specific site or if the ATM has been inactive for 2 days+.
• SC consultants to capture the name of the person they troubleshooted with on their assigned reports/ SM after every intervention, provide accurate troubleshooting steps to ensure the ATM is fully operational and follow up with merchant.
• Ensure all technical callouts logged on Spark manage was captured on the google callout master sheet to prevent delays in technician attendance, track the callouts, e.g., repeat callouts.
• Event handling to be maintained and actioned within the same day, unless event assigned after hours. 
• Standby responsible for after hours actioning with regards to emails, WhatsApp & calls E-mails to be actioned within the same day. All comments for all sites worked needs to be updated on BMPS. Reimbursements queries should not take longer than 1 week unless discussed with SC management. Standby person availability from 6am – 10pm daily and can only leave the office at 3pm during the week. Steps to follow regarding alerts:
• Provide alert communication in the Technical Task Team Group for approval
• Middleware alerts to be action within 10 minutes.
• Further update within 25 minutes (detail of what is causing issues)
• Further update until resolution within 1 hour (who have we escalated to and what is the ETA for resolution)
• Morning screenshots for Standby should be sent out not later than 6:15am.
• Evening screenshots for Standby should be sent from 9:45pm.
• Shift Times – as per contract (however in the interim we will continue as per normal unless required).
• General health system checks & group reports to be sent out thrice per day including Sundays.
• Edge training to be completed within the stipulated timelines given by SC management.
• Follow ups on all SC sites, when receiving a query via email, telephone, WhatsApp. This must be manged and followed up until resolved.

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RESPONSIBILITIES:

• Ongoing engagement with Management and Team Leaders to develop, design and maintain dashboards, KPI’s and other key drivers of success
• Monitor recent ATM installations and existing site performance to measure the company’s success in its deployment strategy
• Implement and maintain ATM sales and performance models, build reporting dashboards and report on key control indices
• Monitor new or special project performance against pre-defined criteria and advise corrective steps based on activity
• Benchmark ATM performance against financial and operational key metrics, looking for efficiencies and improvements
• Optimize Sales/Operations supply chain processes and evaluate productivity
• Reconcile field activity and improve route planning and route efficiency
• Operate ATM performance gap analysis tools, advising on current ATM performance vs desired ATM performance
• Design, implement and collate ATM performance data to determine the effectiveness of optimization strategies
• Analyse and optimize cash forecasting and float management per ATM
• Improve profitability through EBITA analysis per ATM
• Take ownership of and drive projects across departments to enhance organisational efficiency
• Analyse and comment on suitable signage and branding options to maximize revenue
• Analyse pre and post branding or signage exercises
• Vet new site proposals to ensure suitable use of company resources
• Generate weekly and monthly reporting for EXCO & MANCO

REQUIREMENTS:

• Relevant tertiary degree / diploma – Statistics, Business Intelligence
• Minimum 2 years’ experience as a Data Analyst/Developer
• Experience in supply chain, logistics, ATM or retail industries will be beneficial
• Intermediate Excel
• PowerBI development, dashboarding, data source management/maintenance and model design
• Microsoft Lists
• Power Apps, Power Automate
• Python will be advantageous
• Ability to meet and exceed defined targets

COMPETENCIES:

• Passion for excellence in all aspects of their career
• Possess strong verbal and written communications skills
• Must be responsible, self-disciplined, reliable, systematic and have a high degree of personal integrity
• Must be organized, motivated and able to manage their own time effectively
• Able to handle pressure and deliver to agreed deadlines
• Thorough attention to detail

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Responsibilities include:

• Coordinate and make sure all the necessary infrastructure is in place to allow the team to work and maintain high productivity.  Examples of such infrastructure include laptops, working environment, technical training, access to systems and tools and so on.
• Coordinate and make sure the local ATM lab is fit for purpose, that is – identify and source the ATM models necessary to support the business, make sure they are in working order and coordinate maintenance and support when required.
• Coordinate the hiring process, interfacing with the Talent Acquisition team to identify candidates, book interviews and facilitate the entire process on behalf of the team.
• Facilitate and resolve when possible all personnel and human resource issues impacting the team.  Escalate to the line manager when necessary.
• Interface with the country organizations to understand and forecast demand for the local team. Coordinate resource allocation with the team members and line manager. 
• Engage with and make sure the country organization are satisfied with the services provided by the local team.  Resolve any issues that impact their satisfaction.  Escalate any issues that cannot be resolved.
• Ensure team compliance to internal processes, such as PSA, attendance, and so on. 
• Collect and use cost, utilization, schedule fidelity and other business KPIs to measure team performance. Act and make changes where necessary.  Escalate when needed.
• Identify and implements process improvements.
• When required, travel to customer sites (usually for no longer than one week at a time) and work with customers on project related activities.
• Communicate with internal and external stakeholders. Participate in cross-functional collaboration within the organization.

The Ideal Candidate will:

• Have excellent written and verbal communication skills (English is essential)
• Have excellent teamwork and collaboration skills
• Have good technical background in software engineering and understanding of banking domain
• Have previous experience forming and leading highly productive SW development teams
• Have good understanding of Software Development and Quality Assurance best practices
• Have Project Management experience and good understanding of PM principles
• Be a self-starter, able to use his/her own initiative to get things done
• Be reliable, enthusiastic and have a ‘can-do’ attitude towards achieving the team’s objectives.
• Be passionate about technology and how it can be used to “make the everyday easier”.
• Be passionate about Continuous Improvement
• Lead by example

Basic Qualifications:

• Bachelor’s Degree in Computer Science, Engineering or related field
• Minimum 5 years of experience as a team leader or equivalent role
• Availability to travel within Europe (up to 20% of the time, usually for short durations, no more than one week at a time)

Preferred Qualifications:

• Experience with software development, in particular of mission critical, event driven, fault tolerant software systems
• Experience with the development of self service applications and relevant standards (CEN-XFS, EMV, PCI, ISO-8583 and so on)
• Experience operating in an Agile development environment and familiarity with Scrum
• Previous experience operating as a Scrum Master. Certified Scrum Master (SCM) and/or Certified Scrum Product Owner (CSPO)
• Project Management experience.  PMP, Prince2 or equivalent certification.
• Ability to speak other European languages

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PURPOSE

• Preparing faulty equipment to be repaired in Rework Centre by pre-testing, stripping down and cleaning the relevant modules. Occasional help with packaging of repaired equipment.

KEY RESPONSIBILITIES:

•  Collect faulty equipment from Vendor Management. 
•  Segregate early life failures and bad on fittings and assign to correct areas of responsibility.
•  Pre-Test faulty equipment and attaching the fault report and Repair order to the module.
•  Strip down the faulty equipment and clean all the relevant small parts on the module.
•  Move the stripped unit on to the shelfs allocated for the relevant Repair Engineers to be repaired.
•  Collect and package repaired equipment from Engineers workstations.
•  Ensure equipment is correctly packaged with the specific packaging as prescribed by the OEM.
•  Repackaging of equipment required after quality check has been conducted.
•  Perform final checks on packaging as outlined on checklist before handing over to Central Distribution Warehouse.
•  General housekeeping of the cleaning and packaging area.
•  Complete own training and development objectives as per agreed timelines in the personal development plan.
•  Ensure that all policies and procedures are followed according to the company requirement.

ACCOUNTABILITY

• Revenue under management Supply Chain
• Budget under management Logistics

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JOB PURPOSE

• Assess, repair, and maintain ATM modules and equipment to ensure optimal operating levels.

KEY RESPONSIBILITIES: 

• Achieve personal production targets in line with Service Level Agreements while maintaining the required repair quality standards 
• Responsible for fault finding, repair and service of ATM modules and equipment.
• Reduce backlog within acceptable parameters.
• Adhere to workshop maintenance and safety regulations to ensure a clean and healthy environment according to company policies, procedure and ISO standards.
• Ensure that operating supplies and parts are ordered and posted accurately and booked according to the correct timeframes.

Educational Qualifications:

•  Matric / Grade 12
•  S4 in Electrical Engineering 
•  Technology diploma in Electrical Engineering – advantage 
•  A + Certificate

Skills

•  Leadership
•  Conflict resolutions
•  Interpersonal skills
•  Ability to explain and teach methodologies
•  Ability to coordinate and manage quality inspections
•  Problem solving skills
•  Troubleshooting skills
•  Read and interpret circuit diagrams

Years of Experience

•  1 - 3+ years’ experience in hardware repairs in an IT environment
•  Adequate component level repairs skills
•  Adequate fault-finding skills
•  Excellent computer skills, including MS Office package
• Other requirements
•  Strong communication
•  Attention to detail
•  Dedication to customers
•  Self-development
•  Ability to act independently 
•  Problem analysis output orientated