CIT Manager - SA Cash Solutions | Pretoria at G4S

• The position requires at least 3-5 years’ experience within a similar environment. Relevant industry related experience would be advantageous.

Role Responsibility

Effective management of the financial performance of CIT Services and Operations

• Manage the relationship between actual results, budgets and forecasts, delegating accountability where appropriate.
• Initiate cost saving model and controls through;
• Gross Margin Management
• Direct Wage control
• Overheads control
• Service/Schedule profitability
• Ensuring that claims against the Company are prevented or minimized
• Recommend capital expenditure in line with authority matrix

Fleet Management

• Ensure fleet requirements are correctly communicated to Transport department
• Monitor fleet quality and standards around vehicle appearance and running

Effective management of staff within the branch

Effective Organization

• Staff turnover analysis, proper allocation of staff to positions and structure.
• Set and agree objectives and performance standards with staff, including understanding of CIT policies and procedures
• Monitor performance and provide feedback
• CIT organizational structure is adequately staffed through effective recruitment
• Optimize resources to meet CIT operational needs. Comply with cash Centre operational and administrative procedures within defined guideline

Development

• Succession Planning and Employment Equity
• Determine training needs (in line with training and HR policy) for staff. Arrange for attendance of subordinates at scheduled training interventions and coach staff as needed.

Leadership

• Monitor and address staff motivation levels
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold branch management team meetings and communicate to all branch staff through those briefings
• Maintain and develop sound trade union relationships
• Set and maintain acceptable standards of behaviour at work by all subordinate employees, as required by G4S’s code of conduct and disciplinary code.
• Ensure that all disciplinary actions are conducted in compliance with Company policies and procedures.
• Hold daily branch management team meetings and communicate to all staff through those briefings
• Optimize utilization of resources within the branch to ensure smooth and efficient operations

Effective management of CIT Contracts and Customers

• Customer retention and customer service levels
• Review and deploy resources, and thereafter continuously review operations to improve profitability and customer service levels. Make changes as necessary
• Undertake regular and consistent customer visits (as and when required) and assess service of personnel
• Handling all CIT customer queries and complaints
• Monitor customer service levels and implement management information KPIs
• Use CIT Systems and spreadsheet software to provide management information regarding CIT performance and to improve profitability. Ensure the systems are updated and maintained according to the Company’s guidelines.
• Completion of CIT daily reports for submission to CIT daily return email address for consolidation and analysis and management by exception
• Effective management of the cash processing reconciliation process

Effective management of the risk process and compliance within the CIT process cycle

• Manage and monitor loss prevention and loss reduction procedures
• Ensure and monitor adherence to procedures and policies around risk
• Ensure the adherence and correct utilization of company systems and procedures.
• Recommend capital expenditure for improved security
• Maintain and complete records of audits around risks/security for the branch
• Responsible for Health and Safety awareness and compliance at the branch
• Ensures that all relevant legislative requirements are adhered to and that Company procedures and standards (including Health and Safety, security, personnel, finance and Transport) are maintained.

Health and Safety

• Participate in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year.
• Participate in safety forums created by company for example safety meetings and safety talks
• Report all safety incidents to the relevant people
• Discuss all safety incidents on all levels
• Follow-up on any activities assigned through safety meeting/committee/representative/management
• Attend safety education and refresher programmes
• Comply with safety policies and procedures at workplace
• Distribute safety information as and when required

The Ideal Candidate

Qualification

• Business or General Management qualification
• 3 year tertiary qualification prefered
• PSIRA Grade B and CIT

Experience

• Multi-site management
• 3 years General Management
• Experience with Profit and Loss is highly advantageous
• Route optimisation
• Managing a unionized workforce
• Logistics/Fleet management
• Health and Safety legislation

Skills And Attributes

• Managing Conflict
• Communication (Written and Verbal)
• Negotiation skills
• Computer literacy – MS Office
• Basic financial skills
• Planning and organising
• Delivering Performance
• Working with Complexity
• Managing Professionally