CIT Regional Manager at Fidelity Services Group

Purpose:

• To manage the Regional Cash Solutions Business Unit in accordance with the corporate mission by formulating sound business plans and to co-ordinate the sales, operations and support functions in support of these plans. To sustain growth and profitability. To develop and sustain meaningful long-term relationships with all of Fidelity Cash Solutions’ current and potential customers. To co-ordinate all management functions within the region. To increase and sustain the performance and productivity of all staff with the region. To ensure adherence to all Group Policies, Standing Operating Procedures and comply with all relevant legislation. Cross function linking must take place between operations, sales customer support, finance, logistics and administration. The contact is vital to ensure that each of the functions contribute to meeting the overall objectives and strategies of the Business Unit. 

 Minimum Requirements:  

• Grade B PSIRA registered and accredited 
• Knowledge of Fleet management and CIT document control essential 
• Formal management training with at least 5 years’ experience in CIT and cash processing industry 
• Previous CIT and cash processing planning/scheduling experience would be an advantage 
• Proficiency in MS Office Suite, Word, PowerPoint and Excel is essential 
• Experience in sales and marketing 
• Experience of similar systems including vehicle tracking systems 
• Ability to work without supervision, under pressure and meet strict deadlines 
• Must have own transport 

Key Performance Areas: (not totally inclusive):  

• Managing and doing monthly visits to all branches to ensure efficient running of the branch and that all administrative and operational requirements are met. 
• Doing budget planning for all branches in the regions and ensuring that set targets are met. 
• Compiling monthly branch performance reports and ensuring submission thereof timeously. 
• Conducting quarterly evaluations on senior management at branch level. 
• Managing the ISO 9001/9002 quality management system. 
• Managing monthly operational statements. 
• Managing daily operations in respect of cash deliveries and client pickups. 
• Branch audits/visits at all branches to ensure compliance to company policies and procedures. 
• Managing the ‘cash risk’ at branch and on the road. 
• Ensure proper upgrades are done at branches (Building construction, alarms, safes etc.). 
• Drafting policies and procedures. 
• Efficient client services rendered per business area. 
• Managing growth and retention of clients in the cash in transit industry. 
• Ensuring CIT roll out is done and completed before service commences. 

Firearm Control 

• Monthly/ weekly Firearm return/ Inspection. 
• Scanning of firearm. 
• Firearm refreshers and competency training. 

Client service/ liaison 

• Monthly meetings with clients. 
• Union meetings. 

Vehicle control 

• Fleet management. 
• Maintenance. 
• Fuel. 
• Inspection. 
• Vehicle reports/ check sheets. 
• Weekly fuel schedules. 
• Accident reports. 

Equipment control/ maintenance 

• Check sheets/ daily postings. 
• Site visits. 
• Equipment checks/ asset verifications. 

Investigations 

• Accident. 
• Theft of Cash. 
• IOD’s. 
• Incidents. 
• Depot robberies. 
• Claim file. 
• Accident report. 
• Theft report. 
• I.O.D report. 
• Investigate/ improve security. 
• Compile submits to insurers. 

Administration 

• Debtors/ creditors. 
• Billing dues. 
• Stationary/ CIT consumables. 
• Obtaining order numbers (Repairs, etc). 
• Filing. 
• Miscellaneous queries. 
• Payroll. 
• HR and IR. 
• Maintain close relationship with client. 
• Sending cash requests to branches. 
• Ensuring branches has enough cash for ATM loads. 
• Ensure branches comply with set opening times. 
• Ensure guards are posted at various sites on time. 
• Maintaining close relationships with all the banks. 
• Ensuring variance reports are sent and resolved. 
• Ensuring recons are sent. 
• Monthly float checks. 
• Following up on incident reports. 
• Dealing with Cash Pro queries.  

Other personality attributes:  

• Ability to maintain confidentiality and handle office matters with utmost professionalism. 
• Strong interpersonal and communication skills with diplomacy and tact to interact effectively at all levels. 
• Report writing skills. 
• Organising skills. 
• Assertiveness. 
• Initiative skills. 
• Time management skills. 

Core Competencies:  

• Interpersonal skills. 
• Good admin skills. 
• Able to work under pressure. 
• Customer focused. 
• Team player. 
• Reliability. 

Deadline:31st August,2025