Claims Administrator - Bryte Life at Bryte Insurance Company Limited

Key Tasks & Accountability:

• Preparing and issuing of standard monthly client claim reports within SLA for clients, brokers, or Third-Party Administration.
• Liaise with internal stakeholders to facilitate problem resolution and efficiency of work activities
• Liaise with relevant stakeholders to gather and ensure accuracy of information
• Check and confirm the accuracy of registered claims cover details and add claimant details timeously
• Deal with and ensure resolution of claims related queries on an on-going basis
• Represent the organization through maintaining high levels of professionalism, service excellence and customer excellence

Relationships;

• Internal Relationship
• All internal departments within the Bryte Group
• External Relationship
• All Bryte Life Customer, Brokers and all external partners

Qualifications & Experience:

• Matric
• NQF Level 6 (B-Degree) would be an added advantage
• FAIS compliant
• 3-5 years’ experience in a similar role

Attributes:

• Problem analysis and problem solving
• Strong Interpersonal skills
• Attention to detail
• Decision Making
• Analytical skills
• Customer service orientation

Knowledge & Technical Skills:

• Sound knowledge, experience and understanding of group risk and life insurance
• General claims handling skills
• Knowledge of customer service principles and practices

Behavioural Competencies;

• Attention to detail
• Commitment to excellence
• Oral and written communication
• Flexible in duties performed
• Ability to work under pressure