Claims Administrator at Capitec Bank

Purpose Statement

• To provide administrative support to the relevant business unit/department in full adherence to agreed SLAs and policy and procedure framework

Experience
Minimum:

• Minimum of 2 years’ relevant working experience, ideally in a banking/administration/retail administration environment

Ideal:

• Capitec Bank experience

Qualifications (Minimum)

• Grade 12 National Certificate / Vocational

Qualifications (Ideal or Preferred)

• Higher Certificate in Business Administration or Banking

Knowledge

Min:

• General office systems
• Banking environment (i.a., FICA, NCA etc.) – role specific

Ideal:

Capitec Bank policies, including:

• Disciplinary code and procedures
• KPA procedures and policies
• Adherence policies
• On line and cellphone banking process and technical frameworks
• Capitec banking system
• Working knowledge of Capitec Bank's integrated systems, structure and infrastructure
• Client relationship principles and environment
• Liaising with 3rd party providers (role specific)

Skills

• Communications Skills
• Computer Literacy (MS Word, MS Excel, MS Outlook)
• Business writing skills
• Planning, organising and coordination skills
• Attention to Detail

Conditions of Employment

• Clear criminal and credit record