Claims Administrator - Southern Suburbs (Cape) at Motorvaps

ROLE REQUIREMENTS

The ideal candidate will be customer-focused, detail-oriented, efficient and needs to have experience in a call centre environment. You should be polite, reliable, knowledgeable, and adaptable.

ROLE RESPONSIBILITIES

All functions and duties related to the position include, but are not limited to the following: -

• Answer incoming calls and respond to customer’s emails
• Manage and resolve customer queries
• Provide product and service information to customers
• Document all call information according to standard operating procedures
• Recognize, document, and alert the management team of trends in customer calls
• Complete call logs and reports
• Understanding and striving to meet or exceed call centre metrics
• Taking part in training and other learning opportunities
• Adhering to all company policies and procedures                                                         
• Other duties as assigned

QUALIFICATION AND SKILLS

• Grade 12 Essential
• A Completed RE5 is beneficial
• A NQ5 short term certificate is beneficial
• Proficient in relevant computer applications
• 1-3 years of experience in a call centre environment
• Ability to handle stressful situation appropriately
• Knowledge of customer service practices and principles
• Excellent data entry and typing skills
• Superior listening, verbal, and written communication skills