Innovation Group manages critical incidents in the car and home on behalf of the world's leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide thre...
To engage with claimant and /or service provider to request basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and providers.
Minimum requirements
A Matric Certificate or Equivalent NQF Level 4 Qualification
RE 5
FAIS Qualification
A minimum of 2 - 3 years' experience working in a claims environment
A minimum of 6 month short term Insurance Claims experience
At least 1 year Call Centre experience
Key Responsibilities
Communicate with internal and external clients in a professional manner.
Ask correct questions and gain necessary information to process the claim or advise the client accordingly.
If required, refer to independent Assessor or Investigator
Capture claim on the system
Coordinate with the Owner, Assessor and other stakeholders.
Ensure that SLA's are met within the call centre
Ensure departmental adherence to company policies and procedures.
Operate within approved claims authority at all times.
Ensure that the Divisional activities are coherent with Treating Customers Fairly operational deliverables of Claims and Policy Administration.
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