Subscribe to Job Alert
Join our happy subscribers
Never pay for any CBT, test or assessment as part of any recruitment process. When in doubt, contact us
Innovation Group manages critical incidents in the car and home on behalf of the world's leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide thre...
About the job
Company Overview
Role Overview
To engage with claimant and /or service provider to request basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and providers.
Key Responsibilities Ask correct questions and gain necessary information to process the claim or advise the client accordingly.
If required, refer to independent Assessor.
Log a request on the system.
Coordinate with the Workshop, Owner, Assessor and other stakeholders.
Administer and authorise claims on the system as per Company Policy and Procedures.
Adherence to all company policies, call centre house rules, working hours etc.
Ensure self-adherence to all regulatory & legislative & audit requirements
Ensure self-adherence to quality of service delivery & communication
Adherence to processes, authorization limits, escalations (part of QA scoring - minimum 95%)
Adherence to company values.
Equal contribution to department deliverables in terms of workload, responsibilities & adherence to availability (absenteeism / official tea/lunch breaks)
Adherence to all training / qualification requirements
Company Values And Behaviours
Benefits 0
Applications Close Date 20 Sep 2021
Build your CV for free. Download in different templates.
Join our happy subscribers
Gmail
Yahoomail