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  • Posted: Sep 14, 2021
    Deadline: Not specified
  • Innovation Group manages critical incidents in the car and home on behalf of the world's leading insurers, brokers and fleet managers, together with warranty and service plan provision for many OEMs and automotive dealerships, globally. We bring together a world-class supplier network, outstanding people and sophisticated technology platforms to provide thre...
    Read more about this company


    Claims Agent: Warranty

    About the job

    Company Overview

    Role Overview

    • To engage with claimant and /or service provider to request basic information needed in order to process claim - includes written correspondence and phone calls. Evaluate claims based on documentation received including responses from claimant and providers.

    Key Responsibilities Ask correct questions and gain necessary information to process the claim or advise the client accordingly.

    • If required, refer to independent Assessor.

    • Log a request on the system.

    • Coordinate with the Workshop, Owner, Assessor and other stakeholders.

    • Administer and authorise claims on the system as per Company Policy and Procedures.

    • Adherence to all company policies, call centre house rules, working hours etc.

    • Ensure self-adherence to all regulatory & legislative & audit requirements

    • Ensure self-adherence to quality of service delivery & communication

    • Adherence to processes, authorization limits, escalations (part of QA scoring - minimum 95%)

    • Adherence to company values.

    • Equal contribution to department deliverables in terms of workload, responsibilities & adherence to availability (absenteeism / official tea/lunch breaks)

    • Adherence to all training / qualification requirements

    Company Values And Behaviours

    Benefits 0

    Applications Close Date 20 Sep 2021

    Method of Application

    Note: Never pay for any training, certificate, assessment, or testing to the recruiter.

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