Claims Assessor-Stolen Vehicle Recovery at Discovery Limited

Key Purpose

• To identify and recover stolen and hijacked vehicles on the Discovery Insure contract following a claim.
• To serve as a mediator between clients and/or brokers. Provide feedback and support to claims (salvage) consultants and foster good relationships between brokers and clients.

Areas of responsibility may include but not limited to

• Arrange with uplifting of vehicles from SAPS and move to Salvage service providers within the agreed service level agreement.
• Prepare relevant documentation for the release of the vehicle from the SAPS and accompany clients and assist with identification of vehicle within predetermined time frames.
• Risk mitigation throughout the salvage process.
• Reporting on all recovered vehicles and making recommendations.
• Identify and report on fraudulent claims.
• Perform administrative tasks and meet deadlines.
• Make recommendations to prevent fraud.
• Analyse, collecting, evaluating, and handling of evidence.

Education and Experience

• Matric (Essential)
• 3 years’ minimum of vehicle theft investigation/recovery experience in the short-term insurance industry (Essential)
• 2 years’ minimum SAPS stolen vehicle recovery experience (Essential)
• Investigation terminology (Essential)
• Tertiary qualification relating to investigations and interviewing e.g. Certified Fraud Examiner (Advantageous)
• Hold a valid driver licence (Essential)
• Willing to travel (Essential)