Claims Consultant: Business Insurance at Telesure Investment Holdings (TIH)

 Job Purpose

• Obtain information from insured or designated persons for the purpose of validating claims using all resources available.

Responsibilities

Client & Customer Management (External)

• Help manage clients by carrying out standard activities and providing support to others.

Data Collection and Analysis

• Produce accurate reports for others by collecting data from a variety of standard sources and inputting it into standard formats.

Work Scheduling and Allocation

• Organise own work schedule in order to get the job done, coordinating with support services and assigning short-term tasks to others if necessary.

Administration

• Produce, update and provide best practice support on MS documents, databases and other departmental systems to support the work of more senior colleagues. Tasks could include purchasing materials, entering budgetary information, time and expense recording and similar.

Correspondence

• Respond to routine requests using form letters or emails and to more unusual requests by editing templates to create customised responses.

Document Management

• Create, organise and maintain files containing the correspondence and records of a senior colleague.

Document Preparation

• Prepare routine letters, memoranda, reports and similar documents following detailed instruction. This is likely to involve using the full range of functions within standard office software.

Education

• Matric /Grade 12/ SAQA Accredited Equivalent/ FAIS and Regulatory Exam 5 qualification (Essential)

Experience

• 1-3 years Financial Services industry experience (Essential); Commercial/Business Insurance and STI insurance experience (Advantageous).