Claims Procurement: Service Provider Relationship Manager at Momentum Metropolitan Holdings Limited

Role Purpose    

• Effectively manage  strategic partnerships across our network of service providers by fostering a long-term, value-driven relationships, ensuring service excellence, and aligning service provider performance with our business objectives.

Requirements    

• Bachelor’s degree in Business studies, Supply Chain, or a related field
• 5+ years’ experience in relationship/ account management, vendor management, or similar roles
• Proven track record of managing external relationships and driving performance improvement.
• Strong interpersonal, communication, and negotiation skills.
• Comfortable with frequent travel (up to 50-70% of the time).
• Proficiency in MS Office and relationship management tools.
• Ability to work independently, with a strong sense of ownership and accountability.

Duties & Responsibilities    
Internal Process

• Build, maintain, and grow a strong professional relationship with key service providers to foster mutual trust, collaboration, and performance improvement
• Assess provider performance through qualitative feedback, KPIs, SLAs, CSIs, VOC and other performance metrics. Address underperformance with actionable improvement plans
• Lead discussions around contractual terms, service issues, and potential disputes. Drive win-win outcomes through effective negotiation and diplomacy
• Assess level of client satisfactions with current service providers and make recommendations to address shortcoming
• Analyse all benefits, risks and costs of proposed strategies/ service providers to determine whether they are viable
• Act as the central point of contact between the business and service providers, ensuring alignment on objectives, policies, and service expectations
• Work closely with internal teams (e.g., claims, actuarial, underwriting and service) to communicate provider capabilities, risks, and opportunities
• Stay informed on industry trends, emerging providers, and competitive benchmarks to support informed decision-making
• Frequently travel to service provider locations for site visits, performance discussions, problem-solving, and strategic alignment

Client

• Continuously monitor turnaround times and quality standards and resolve issues speedily to enhance client service delivery
• Drive client service delivery goal achievement in line with predefined standards in order to ensure that clients receive appropriate advice and service
• Manage client query processes and ensure that queries are tracked, accurately resolved and used as a mechanism to improve client service and business processes
• Provide authoritative, expertise and advice to clients and stakeholders
• Make recommendations to improve client service and fair treatment of clients within area of responsibility
• Participate and contribute to a culture which builds rewarding relationships, facilitates feedback and provides exceptional client service

People

• Build strong relationships through providing specialist know-how and leadership to others, expressing positive expectations
• Continuously develop own expertise in terms of industry and subject matter development and application thereof in an area of specialisation
• Positively influence and manage change and offer specialist support where required
• Contribute to continuous innovation through the development, sharing and implementation of new ideas and involvement of colleagues and staff
• Participate and contribute to a culture of work centric thinking, productivity, service delivery and quality management
• Take ownership for driving career development

Finance

• Contribute to the financial planning process within mandated area
• Identify opportunities to enhance cost effectiveness and increase operational efficiency
• Manage financial and other company resources under your control with due respect
• Provide input into the risk identification processes and communicate recommendations in the appropriate forum

Competencies    

• Relationship-building and stakeholder influence
• Strategic thinking and operational insight
• Adaptability and problem-solving under pressure
• Strong verbal and written communication
• High emotional intelligence and cultural sensitivity
• Collaborative mindset and professional presence

Deadline:22nd August,2025