Claims Service Advisor at AON

What the day will look like

• Responsible for the provision of claims services to clients, specifically relating to claims administration and resolving specific claims issues
• Registers new claims on relevant systems
• Provides Client Managers with claims statistics
• Liaises with other claims personnel (where applicable) to identify and resolve claims issue(s)
• Deals with insurers/ claims service providers to resolve issues, including the appointment of assessors and/ or loss adjustors
• Maintains accurate records on claims systems and files
• Acquires advice from insurers and communicates with clients in respect of claims status
• Contributes to overall effectiveness of the team, productivity targets and service level agreements via effective planning and organising of workload
• Responsible for managing aggregates including fund management
• Responsible for monthly reporting to the relevant stakeholders
• Attends to monthly meetings with clients and Client Managers
• How this opportunity is different
• Aon South Africa has been recognised as a Top Employer in South Africa for the sixth consecutive year. Being certified as a Top Employer showcases our dedication to a better world of work through excellent People policies and practices!

Skills and experience that will lead to success
Qualifications.

• A minimum of Grade 12 or equivalent
• A Bachelor’s degree is preferable
• Must be registered as a representative with the FSCA in terms of the FAIS Act
• Must be registered as a licentiate with the IISA (or studying towards)

Knowledge.

• Excellent knowledge of policy wordings
• Claims Administration know-how
• An extensive knowledge of the South African and international short-term insurance markets will be advantageous.
• An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous.
• Digital literacy with sophisticated knowledge in MS Word and Excel.

Skills and Attributes.

• Sophisticated analytical, technical and problem-solving skills and abilities.
• Good interpersonal and organizational skills
• Ability to work effectively in and with teams.
• Good communication skills.

Experience.

• Have 2- 5 years’ experience in a similar or related role
• Validated claims advisory experience.