Claims Specialist: Mirabilis at Santam Insurance

Mirabilis a subsidiary of Santam has an opportunity for a responsible Claims Specialist to administer claims which include accurate claim assessment, assessor appointment, corresponding with brokers and service providers and attending to claim documentation.  It further involves building relationships with brokers by responding to queries and other outstanding matters and filing of claim correspondence.

KEY FUNCTIONS

Claims administration:

• Accurate registration of new claims
• Claim assessment within the parameters of the wordings
• Correspondence with brokers, assessors etc.
• Adherence to company SLAs
• Accurate reserving
• Attend to all queries
• Maintenance / administration of schemes
• Data capturing (loading payments, closing claims etc.)
• Correspondence: hard copies & e-mail
• Diary management and follow up

QUALIFICATIONS AND EXPERIENCE 
AT APPOINTMENT

• Matric
• Bachelor’s degree (or studying towards) would be an advantage
• Minimum 5 Years Engineering Insurance Claims Experience
• RE5 Qualification
• FAIS Representative (Not working under supervision) 
• Computer Literacy: Microsoft Office - proficiency in Word, Excel PowerPoint and Microsoft Outlook

SUBSEQUENT TO APPOINTMENT

• Various practical industry courses and on the job coaching
• Continuous development of interpersonal skills
• Fully vaccinated
• Be proficient in the KIT policy administration system within 3 months of appointment (Knowledge of KIT will be beneficial)

PERSONAL QUALITIES

• Well-spoken and confident
• Good telephone etiquette
• Immaculate interpersonal skills
• Ability to perform tasks under pressure
• Attention to detail / accuracy