Claims Specialist at Pineapple

We are currently seeking a highly skilled and experienced Claims Agent with a focus on short-term motor insurance to join our growing team. If you are passionate about delivering exceptional service and making a real difference in the lives of our customers, we want to hear from you!

Key Responsibilities:

As a Short-Term Motor Insurance Claims Agent, you will be responsible for:

• Managing and processing motor insurance claims in a timely and efficient manner.
• Assessing and validating claim information, including reviewing documentation and conducting investigations to determine coverage and liability.
• Collaborating with internal departments and external stakeholders, such as repair facilities, assessors, and legal counsel, to ensure claim resolution.
• Communicating with policyholders and claimants to gather information, provide updates, and answer questions related to the claims process.
• Maintaining accurate records and documentation throughout the claims process.
• Identifying and escalating potential fraudulent activities or discrepancies for further investigation.
• Ensuring compliance with regulatory and company guidelines and procedures.
• Contributing to the continuous improvement of claims processes and customer experience through feedback and innovative solutions.
• Participating in training and development opportunities to enhance industry knowledge and professional skills.

Requirements:

• A minimum of 3 years of experience in claims handling, specifically in short-term motor insurance.
• In-depth knowledge of the South African insurance market, regulations, and industry trends.
• Strong analytical, problem-solving, and decision-making skills.
• Exceptional communication and interpersonal skills, with the ability to empathise with customers and provide clear explanations.
• Detail-oriented and highly organised, with the ability to manage multiple claims simultaneously.
• Proficiency in Microsoft Office or Google Suite and experience with claims management software.
• A commitment to providing excellent customer service and upholding Pineapple's values and mission.
• Relevant insurance qualifications (e.g., RE5: Short-Term Insurance COB training or higher) are highly desirable.