Claims Supervisor at Ignition Group

The Role:

• Act in accordance with the principals of TCF
• Adhering to and maintaining processes, scripts, and standard operating procedures
• Following Instructions
• Develop strategies and recommendations to improve customer experience
• Objection handling
• Vetting client information to ensure successful activation
• Customer onboarding with functional and technical policy detail with a focus on value delivery
• Action all client requests
• Handle client queries
• Handle client complaints
• Ensure that claims are dealt with quickly and efficiently
• Meet customer expectations
• Fraud detection
• Administration of data

Requirements:

• Matric is essential
• RE qualification is essential
• FAIS accredited qualification is essential
• Relevant Diploma / B Degree would be advantageous
• Proficient in Freshdesk
• Proficient in Microsoft Office
• Knowledge of Exergy system would be advantageous

Experience:

• Minimum 5 years’ experience in a call centre environment
• Minimum 5 years’ experience in claims environment.
• Minimum 2 – 5 years’ supervisory and / or management experience

Skills:

• Excellent communication skills (both verbal and written)
• Excellent telephone skills
• Excellent administration skills
• Excellent conflict handling skills
• Attention to detail
• Experience in workflow management
• Computer literate: competent knowledge of MS Office and Freshdesk.
• Ability to adapt and respond to change quickly
• Ability to manage time and prioritise
• Ability to work under pressure
• Analytical
• Accuracy of work
• Be a team player
• Be self-motivated, pro-active and disciplined
• Dynamic and energetic
• Planning and organising
• Results driven
• Takes ownership and be accountable