Claims Technician: Broker Binder Motor Liabilities & Recoveries at Guardrisk

Role Purpose    

• To manage and administer liability claims under binder agreements on behalf of insurers, ensuring accurate processing, compliance with mandates, and excellent service delivery to brokers and clients.

Requirements    
Qualifications

• Matric / Grade 12
• Law Degree – preferable but not mandatory, subject to experience in Short-Term insurance environment
• 60 FAIS Credits
• Insurance qualification preferable
• RE5 qualification

Experience

• 5 years experience, some of which should be in a legal practice environment or insurance recovery & liability environment
• Experience working with binder agreements
• Intensive knowledge of liability claims and resulting litigation
• Intensive knowledge of recoveries
• Knowledge in administering and handling liability claims and recoveries
• Computer literacy (MS Word, Outlook and Excel)

Duties & Responsibilities    

• Day-to-day reporting to the Team Leader
• Handling liability claims, Recoveries and litigation matters in accordance with claims handling procedures
• Facilitating and managing outsourced motor liability claims and recoveries
• Handling and settling claims within stipulated time frames and as per SLAs / mandates in place
• Entering into settlement negotiations with third parties / third party representatives
• Negotiating with motor assessors, attorneys, other service providers
• Providing technical advice on litigated matters
• Providing clients / brokers with the highest standard of service
• Providing clients / brokers with feedback on claims progress at all times
• Ensuring diary system is implemented and adhered to at all times
• Ensuring adherence to SLAs / mandates in place with regards to claims from mandated brokers
• Rendering assistance from time to time with ad hoc tasks

Competencies    

• Strong analytical and problem-solving skills
• Knowledge of liability law and insurance principles
• Attention to detail and accuracy
• Negotiation and decision-making ability
• Excellent communication (written & verbal)
• Time management and ability to handle high volumes